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Q: Can I connect my PC or Mac to my ASUSTOR NAS using USB4?

2024-12-18




The Lockerstor Gen3 and Flashstor Gen2 series are based on AMD's current USB4 driver. AMD USB4 at the moment only supports external storage devices and direct connection between another Lockerstor Gen3 or Flashstor Gen2 series NAS.

Q: Does the NAS have to be connected to a router?

2024-02-22




An ASUSTOR NAS does not have to be connected to a router, but usually it is part of a direct connection to the network. This is because the NAS needs to be available on the network so that users can access the data on the NAS over the network.
If your ASUSTOR NAS is connected directly to a computer or other device, rather than to a router or switch, only users connected to that device will be able to access the NAS, limiting the availability of the NAS and limiting it to a single device.
In general, it is more common to connect an ASUSTOR NAS to a router or switch. This way, all devices connected to the same network can access the NAS, making it easier to share and manage data. By connecting to a router, the NAS can also be connected to the Internet, allowing you to access the data on the NAS through remote access.

Q: How to sign up an account on AbuseIPDB and obtain an API Key?

2024-07-12




When enabling IP risk detection, ADM will automatically block potentially harmful IP addresses found in the AbuseIPDB database and add them to the risk detection greylist. These instructions guide you to create an account on AbuseIPDB and obtain an API Key. (Introduced in ADM 4.2.6)


Registration:

  • Open a web browser and go to the AbuseIPDB website.
  • Click SIGN UP.


  • Select a plan and click SIGN UP. This guide guides you through the free plan.


  • After filling in the required information, click REGISTER.
  • AbuseIPDB will send a verification letter to the registered email address. Please verify that this is a working email account.


Create API Key:

  • After the account is verified, log in to AbuseIPDB.
  • Click Account.


  • Select API and click Create Key.


  • Entering a name, click CREATE.


  • After the API Key is generated, you can copy it directly and click CLOSE.


  • Paste the API Key in Risk Detection Greylist page under ADM Defender and click Verify.


  • You can log in to your account at any time to copy the API Key, or you can delete the Key.


Learn More

Q: How to setup direct connection between the NAS and the PC via a LAN cable

2023-10-30




By connecting the NAS to the computer directly via LAN cable, the NAS shell retains its default static IP address which is 169.254.1.2(LAN1), configures the PC LAN IP address to the same segment(for example 169.254.1.10), then you can use ACC to scan and list the directly connected NAS information.


Q: Is a fixed IP required for the NAS?

2024-08-08




It's not strictly required to use a fixed (static) IP address for your ASUSTOR NAS. 
However, using a static IP can be beneficial in certain situations. Here’s a quick rundown:
  • Easy to find: Just like your home has a fixed address, other devices can easily find the NAS without worrying about address changes.
  • Convenient Remote Access: If you want to access the files on your NAS from outside, the fixed IP address ensures that you can always find it without worrying about address changes.
  • Application use: Some applications may require you to manually enter the address of the NAS, such as backup software, and a fixed IP address ensures that they work correctly.
  • Simplify network setup: A fixed IP address helps you setup some network functions more easily, such as accessing files externally or setting up specific network connections.

However, there are times when a dynamic IP address can be used, especially if the setup is more complex. In most cases, it is better to give the ASUSTOR NAS a fixed IP address to ensure a more stable and convenient network connection. If you're not sure how to configure your NAS, ask a network expert for advice.

Q: Is Nas possible to use via Wifi?

2024-11-06




An ASUSTOR NAS usually needs to be connected to a router or switch via a wired network in order to make a network connection with other devices. However, some ASUSTOR NAS also support Wi-Fi connection if plugged into a USB Wi-Fi dongle.
Using a Wi-Fi connection may affect the performance of the NAS. Compared to wired networks, Wi-Fi signals are affected by obstacles and distance, which may result in a slower or unstable connection. In addition, if you need to do a large amount of data transfer on the NAS or need to connect a large number of devices, it is recommended to use a wired network connection.

Compatibility | USB WiFi Dongle | ASUSTOR NAS

Q: What is the difference between using an IP or domain name to connect to a NAS, and which method should I use?

2023-09-01




There is no inherent difference between using an IP address or a domain name to connect to an ASUSTOR NAS, it depends on your personal preference and needs.
If you use IP to connect to ASUSTOR NAS, you can directly use its IP address to connect, for example, 192.168.1.100, which can directly enter the control interface of the NAS, which is relatively simple and fast, especially in the local LAN. However, if you need to connect to an external network, you need to know the public IP address of the NAS, and the public IP address may change due to network changes, so you need to update the IP address constantly, which is not convenient enough.
In contrast, using a domain name to connect to the ASUSTOR NAS, you can use a URL or domain name to connect, such as: nas.myasustor.com, so that it can be used in both the Internet and local networks, and is not subject to IP changes, which makes it relatively more convenient to use. In addition, domain name can be translated by DNS, which can better protect the privacy and security of users.
In short, using IP or domain name to connect to ASUSTOR NAS can realize the function of connection, depending on personal preference and usage requirements. If you need to connect to an external network or have security requirements, it is recommended that you use a domain name to connect.

Q: What is the domain name?

2023-09-01




A Domain Name is an Internet identifier, which is a name consisting of a string of characters that identifies one or more IP addresses on the Internet. Similar to an IP address, a domain name is an identifier used to locate devices and websites on the Internet.
A domain name usually consists of two or more parts separated by dots (.), such as "exe", "exe", "exe", "exe", "exe", and "exe". (.) between each part, such as "example.com". The last part is usually called the Top-Level Domain (TLD), e.g. ".com", ".org", ".net", etc. The other parts are usually called subdomains. Other parts of the domain are often referred to as Sub-Domains, such as "www", "mail", "blog", and so on.
The advantage of using a domain name is that it makes it easier for people to remember the name of a website without having to remember a complicated IP address. When you enter a domain name on the Internet, the Internet's DNS (Domain Name System) servers resolve the name to the corresponding IP address so that your computer can find the correct web server.
In short, a domain name is a name used to identify devices and websites on the Internet. It makes it easy for people to remember the name of a website and to find the corresponding IP address through DNS resolution, thus enabling Internet communication.

Q: What is an IP Address?

2023-09-01




IP (Internet Protocol) is a network protocol that defines a standardized method of transmitting data over a network. On the Internet, each device connected to the network is assigned a unique IP address, like a postal address, so that the device can be found and data can be sent over the network.
An IP address consists of a string of numbers, usually four digits, each ranging from 0 to 255 in dotted decimal notation, such as 192.168.0.1. IP addresses can be categorized into two types: IPv4 and IPv6. IPv4 is the more common IP address format, while IPv6 is the newer format used to solve the problem of insufficient IPv4 addresses. IPv4 is the more common IP address format, while IPv6 is a newer format used to solve the IPv4 address shortage problem.
Simply put, an IP address is like the address of each device on a network, allowing data to be sent to the correct device. If you need to connect to a device on the network, you need to know its IP address in order to communicate and transfer data.

Q: How to set up DDNS for ASUSTOR NAS?

2024-05-07




If you want to set up DDNS on your ASUSTOR NAS, here are the steps:

  1. Verify that the NAS is connected to the network and that you are logged into the ADM.
  2. Click "Settings" on the desktop.
  3. Select "Manual Connect" in the left menu.
  4. On the DDNS settings page, select the "Enable DDNS service" box.
  5. Select the DDNS service provider you are using, e.g. "myasustor.com", "no-ip.com", etc.
  6. Set your DDNS account, password and cloud ID.
  7. Click the "Apply" button to complete the DDNS setup.

After the configuration is complete, you can use the DDNS host name or domain name to access your NAS over the network without memorizing the IP address of the NAS. If you need to change or delete the DDNS settings, you can do so in the DDNS Settings page.

Q: Do I have to have a network to use NAS?

2023-09-01




ASUSTOR NAS devices usually need to be connected to a network in order to fulfill their functions. It can be connected to other devices such as PCs, laptops, smartphones or tablets over a network for file storage, sharing, backups, remote access, etc. If you don't need to use the network, it can still be used on your local network.
If you don't need to use the network function, it can still be used on your local network. In this case, you can use it to store and share files on your LAN and access other local network devices.
In short, the ASUSTOR NAS is a network storage device that requires a network connection to fulfill its functions, but it can still be used on your local network even if you are not connected to a network.

Q: How do I connect to ASUSTOR NAS remotely?

2024-07-05




To remotely connect to the ASUSTOR NAS, you can follow the steps below:

  1. Make sure your NAS is connected to the network: In order to connect to the NAS remotely, you need to make sure that the NAS is connected to the network and has a publicly available IP address. You can check the network connection status in the "Network" setting of the ASUSTOR control panel.
  2. Enable Remote Connection: In the "Remote Connection" setting of the ASUSTOR control panel, you can enable the remote connection function. You can choose to use EZ-Connect or manually set the remote connection rules.
  3. Setup Remote Connection Rules: If you choose to setup remote connection rules manually, you need to setup port forwarding rules in the router. Forward external IP ports to the internal IP address and ports of the NAS. You can view the internal IP address and port number of the NAS in the Remote Connection setting of the ASUSTOR control panel.
  4. Remote Login: After completing the above settings, you can login to the NAS from a remote device using the App or Browser provided by ASUSTOR, you need to enter the public IP address of the NAS, or use the EZ-Connect function to login.

It is important to note that remote connection involves information security risks and it is recommended that you use an encrypted channel, such as a VPN or SSL, when connecting, and it is also recommended that you use complex passwords and change your passwords regularly in order to protect the security of your NAS.
Learn more : https://www.asustor.com/online/College_topic?topic=121

Q: How to remove credentials from Windows

2024-11-27




STEP 1

  • In Windows 11, click [Search] on the [Taskbar].
  • Enter [Control] and then you will find [Control Panel] here.
  • Click on [Open].

STEP 2

  • Click on [Credential Manager].

STEP 3

  • Select [Windows Credentials].
  • Select the Windows Credentials that you want to remove. In the example below, 172.16.11.47 is the credential for the NAS.

STEP 4

  • Click [Remove].

STEP 5

  • Click [Yes] in the confirmation dialog box.
  • The NAS credential stored on this Windows computer will be removed.

Q: How to enable or disable TLS 1.3 in Windows 10?

2024-06-25




TLS 1.3 is the latest security protocol that improves upon TLS 1.2 in terms of security and performance. TLS 1.3 is still not widely used for all apps installed in Windows 10.


Click here to learn more about which TLS versions should be used when connecting to an ASUSTOR NAS.


Windows 11 has TLS 1.3 enabled by default, the settings are not required to change in Windows 11.

TLS 1.3 is not enabled in Windows 10 by default. If you are using network apps that require or support TLS 1.3, you should enable TLS 1.3 in Windows 10.


  • In Windows 10, click [Search] on the [Taskbar].
  • Enter [regedit] and then you will find [Registry Editor] here.
  • Click on [Open].


Enable TLS 1.3:

  • Find the following path in the left panel of the Registry Editor:
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.3\Client]
  • Double-click on [Enabled].
  • In the [Value data] field, change the value to [1] and click [OK].


Note: If you cannot find the above path in Windows 10, please right-click on the right panel according to this path, create [TLS 1.3] and [Client] key path in turn, and then create 2 DWORD (32-bit) values [DisabledByDefault] and [Enabled] with default value 0.

You can click here to download the Windows registration file to create the key path and default value, and then modify it. (MD5: b003f9e7fd0b825fafd02f915d7de0ca)


However, if some apps you are using in Windows 10 do not support TLS 1.3, the apps possibly do not work properly by TLS 1.3 is enabled, and you should disable TLS 1.3 in Windows 10.


Disable TLS 1.3:

  • Find the following path in the left panel of the Registry Editor:
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.3\Client]
  • Double-click on [Enabled].
  • In the [Value data] field, change the value to [0] and click [OK].

Learn More

Q: How do I set up Link Aggregation on an ASUSTOR NAS with an ASUS Wi-Fi router?

2022-08-08




The following steps use a ZenWiFi Pro XT12 as an example. Please ensure your router has link aggregation technology built in before continuing.
1. Please use the included Ethernet cables and connect both ports of your NAS to two of your router’s Ethernet ports. 

ASUSTOR NAS
 
ZenWiFi Pro XT12  
 

If you are setting up a mesh router, your NAS must connect to the host instead of nodes. 
2. Entering the ASUS router settings page.
2.1 Open the browser, and type http://router.asus.com
     After using your account/password to log in setting page, please click LAN > Switch Control > Bonding/Link aggregation. Enable it and click apply. This will enable link aggregation functionality to work.

 
For more information, please visit: https://www.asus.com/support/FAQ/1016088/

3. Enabling Link Aggregation
3.1  Click Add and then click Create Link Aggregation
 

3.2 Select 802.3ad
 

3.3 Complete IP settings
 

3.4 After confirming, click Finish
 
Setup is now complete.
 

Q: Which TLS Version Should I Use?

2023-08-14




The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established.

TLS 1.0 will no longer be supported for security reasons.


ADM 4.0 and above supports TLS 1.1, 1.2 and 1.3.
ADM 3.5.9.RRS1 and above supports TLS 1.1 and 1.2.


After enabling HTTPS connection in Settings under General, select the appropriate minimum TLS protocol version for HTTPS connections according to your needs:


  1. TLS 1.1: Allow connections using TLS 1.1, 1.2 or 1.3.
    • Compatible with most browsers such as Chrome, Firefox, Edge, Safari and all ASUSTOR apps.
    • Contains minimal security.
  2. TLS 1.2: Allow connections using TLS 1.2 or 1.3, this is the system default.
    • Compatible with most browsers such as Chrome, Firefox, Edge, Safari.
    • Compatible with most ASUSTOR apps.
    • Surveillance Center not yet supported.
  3. TLS 1.3: Only allow connections using TLS 1.3.
    • Compatible with modern browsers including, but not limited to Chrome, Firefox, Edge, Opera and Safari.
    • Compatible with Android 10 and above, iOS 12.5 and above.
    • Listed below are apps that cannot connect with HTTPS at this moment in time:
      • ASUSTOR EZ Sync (AES) Windows
      • Surveillance Center
    • Known issues for iOS apps currently being worked on:
      • AiFoto3 is not able to play back video files from a NAS using an HTTPS connection.
      • AiMusic is not able to play back audio files from a NAS using an HTTPS connection.
      • AiData is not able to play back video files from a NAS using an HTTPS connection.
      • AiSecure is not able to play back surveillance recordings from a NAS using an HTTPS connection.

TLS 1.3 is not enabled in Windows 10 by default. Setting the minimum TLS protocol for HTTPS connections in ADM settings 1.3 means it will only accept connections using TLS 1.3. Connections using TLS 1.2 or below will be unable to connect. Please click here to learn how to enable TLS 1.3 in Windows 10 to increase security when connecting to your NAS.

Q: What are the limitations of Wake on WAN (WOW)?

2024-10-07




Which ASUSTOR NAS models support WOL (Wake on LAN) and WOW (Wake on WAN)?


Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions.


Listed below are apps that support the updated Wake on WAN functionality.

  • iOS Apps:
    • AiMaster: 3.0.6.300280
    • AiFoto3: 3.0.16.300160
    • AiMusic: 2.1.13.241900
    • AiData: 1.8.10.24189000
  • Android Apps:
    • AiMaster: 2.3.9.06010
    • AiFoto3: 3.0.13.06200
    • AiMusic: 2.2.2.05300
    • AiData: 2.5.11.06020
    • AiSecure: 2.0.3.06080
    • AiDownload: 2.5.3.06080
  • Windows Utilities:
    • ASUSTOR EZ Connect (AEC): 1.2.2.5232

Wake on WAN does not support PPPoE, Link Aggregation or VLAN settings.

Always ensure ADM is up to date to gather the latest fixes.

For further assistance, please submit a support ticket in our Support Center.

Q: How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

2023-11-07




*The following information pertains to older NAS models, such as the AS20/AS30/AS60 series models running ADM 3.5.9 version. For newer NAS models equipped with ADM 4.0 or a later version, there is no requirement to forward port 80 in order to generate a Let's Encrypt certificate.

If you use ASUS router or some of the router that use 80 port by default, you have to manually go to router settings to set up 80 port with your NAS internal network IP to enable Let\'s Encrypt.

Your NAS internal network IP is 192.XX.XXX which can be found in Network settings like below picture.

ASUS Router settings:

You can change the local port to any non-80 port.

Sometimes, some router doesn't support 80 port even you setting up 80 port for port forwarding in router.
Please help to check the WAN IP + 80 port is working.

1.You can go to Manual Connect to find you WAN IP

2. Type WAN IP and :80 in your browser address bar.

3. If you can see the Congratulations page, then you can proceed to set up Let's Encrypt.

*If you are not able to see the Congratulations page by accessing http://NAS WAN IP from outside of the network, it means Let's Encrypt can't connect to NAS's Web Server to issue certificate neither.

Here is the procedure to troubleshooting this issue:

1. Check if you can see the Congratulations page by accessing http://NAS local IP from the same local network as NAS unit.

 

2. Change uplink router device to EZ Router compatible model and use ADM-Settings-Manual Connect-EZ Router to configure port forward:

https://www.asustor.com/en-gb/service/router?id=router

3. Contact ISP support to check if port80 was blocked from ISP side.

If above steps not resolving the problem, please contact our support center for further help:

https://support.asustor.com/

Q: Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

2021-03-11




Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet.
https://www.asustor.com/product/AS_U2_5G

Q: Why some of the services still not work even EZ Router/Port forward enabled?

2021-11-05




Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22).
In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin) still not able to be used from outside of the network.
The issue could be solved by changing the service port in ADM-Service like WebServer from 80 to 8080 and 443 to 4430, FTP from 21 to 2100, then you should be able to access these services from out side of the network.
*Currently we find ASUS compatible router model do have this issue, please try mentioned method to change NAS's service port to clarify if its caused by router.


If you encounter any problem when proceeding above configuration, please submit a support ticket in our support center to get further help:

support.asustor.com

Q: How to access NAS's WebDAV service via the Internet?

2023-03-10




Remote HTTPS connecting via WebDAV


To enable WebDAV remote HTTPS connection, please make sure the following settings are completed.

  • Enable HTTPS connections on ADM.
  • Please refer to NAS 324: Using HTTPS to Secure NAS Communication to set a valid SSL certificate.
  • Select [Services]  [WebDAV], and then select [Enable secured WebDAV service (SSL)] and [Also enable EZ-Connect port forwarding].


  • When connecting to NAS WebDAV, please change the connection URL to [https://ddns_of_NAS:WebDAV_https_port]. (Default WebDAV HTTPS Port is 9802)

Q: Why can't I connect to my NAS over the Internet via DDNS?

2023-02-08




A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem.

1. Log in to ADM and then select [Settings] > [Manual Connect] > [DDNS]. Make sure that the DDNS settings are 

configured properly.

2. Make sure that port forwarding has been configured for the corresponding service ports. Port forwarding can be 

configured by enabling EZ-Router ([Settings] > [Manual Connect] > [EZ-Router]) or by manually configuring your router.

*If you wish to use EZ-Router, please make sure that your router’s UPnP function has been enabled. If you wish to manually configure port forwarding on your router, please refer to your router’s user manual for further instructions.

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