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What happens if my NAS hard drive fails?

Even if an ASUSTOR NAS hard drive fails, data is usually not lost immediately as long as you have properly configured the protection mechanism of RAID, a data storage technology that provides data redundancy in case of hard drive failure. Steps to take after a hard disk failure...

Does NAS require hard drive hibernation?

Depending on usage and personal needs, the hardware hibernation function can bring energy savings and extend the life of the hard drive. Advantages of hard drive hibernation Save power: The hard drive is one of the components that consumes the most power in a NAS. Enabling hard...

Does a NAS need a UPS?

UPS (Uninterruptible Power Supply System) Although UPS is not a necessity, it is a very good investment for users who value data security and service availability. If you are very concerned about the data security of your NAS, it is recommended that you install a UPS. Why do you need UPS?...

Does the NAS need to be shut down to replace the hard drive?

1.Due to the hardware structure design of the following series, they do not support hot-swapping of hard drives. Please power off the device before replacing the hard drives: AS10,AS11,AS31,AS32,AS50,AS60,AS66,FS67 2.All models with M.2 slots do not support hot-swapping of M.2 SSDs....

What to do if the volume filesystem status is read-only

If there is a warning message indicating the system is currently in read-only mode, it means that the filesystem is having errors. In this case, the system will set the filesystem to read-only mode to prevent further modification against the data to corrupt the filesystem....

Why is the beeper of NAS making the beeping sound?

By default, there are two scenarios in which the NAS’s beeper will make a beeping sound. System Shutting Down/Booting Up The system will make one single beep sound when it is proceeding to shut down or has booted up. Error or Warning Event The most common...

Security Reminder

ASUSTOR has recently noticed an increase in ransomware attacks. ASUSTOR strongly recommends taking the following actions to ensure your data is secure again: Change your password. Use a strong password. Change default HTTP and HTTPS ports. Default ports are 8000 and 8001...

How do I log in to the NAS on my cell phone?

To log in to your ASUSTOR NAS using your cell phone, you can use the official apps provided by ASUSTOR, such as AiMaster: NAS Installation without the hassle! AiMaster allows you to initialize and activate your NAS right from your cell phone, whether it's adding new users, downloading and...

Does the NAS have to be connected to a router?

An ASUSTOR NAS does not have to be connected to a router, but usually it is part of a direct connection to the network. This is because the NAS needs to be available on the network so that users can access the data on the NAS over the network. If your ASUSTOR NAS is connected directly to a...

How to create a NAS folder shortcut on my desktop?

To create a shortcut to the ASUSTOR NAS on your desktop, you can follow the steps below: Find the IP address or network path of the NAS: First, make sure you know the IP address or network path of the ASUSTOR NAS. You can find this information in the NAS's management interface or the...

Do I have to format my NAS hard drive?

After installing a new hard drive, there is usually an initialization setup program that will guide you through the process of formatting the drive. This will be done in the NAS setup interface, or you may need to log in to the NAS through an administrator account. 

Can I install software on my NAS?

Yes, ASUSTOR NAS is a storage device that supports the installation of software. ASUSTOR offers an operating system called ADM (ASUSTOR Data Master), which is Linux-based and allows users to install a variety of applications and software, including but not limited to file sharing, media servers,...

M.2 SSD Drive Installation Guide For ASUSTOR AS67 Series NAS

Points of Attention For all AS67 series NAS, before adding or removing M.2 SSDs, please read the following notes carefully. NAS and M.2 SSDs utilize high precision components and electronic connector technology. To avoid voiding the warranty during the product...

Severe Vulnerability Detected - Update Surveillance Center Now

An emergency update is being pushed for Surveillance Center in response to a severe vulnerability detected in the software that could potentially allow an attacker to gain control elevated privileges to execute code on ADM to install malware. This update fixes this underlying vulnerability....

How does NAS compare to other storage network architectures?

Network Attached Storage (NAS) is one of a number of networked storage solutions and differs from other major storage solutions such as Storage Area Networks (SANs) and Direct Attached Storage (DAS). Storage Area Network (SAN): A dedicated high-speed network used to connect multiple servers...

What are the differences between the different NAS device types?

Server-based NAS is a device used to configure on-premise file storage and is available in a variety of sizes and types, such as desktop or rack-mounted NAS servers. These devices can be controlled and configured over a network, allowing users to easily manage storage space. In terms of...

How does the NAS work?

Network Attached Storage (NAS) systems use specific protocols and file formatting protocols that combine hardware and software to allow users to easily share files over a network as if they were accessing them on their own computers. Protocols: On a network, users perform data transfers...

What are the basic storage principles of a NAS device?

Network Attached Storage (NAS) is a file-based data storage solution that supports three main types of storage, namely: File Storage: Data is stored in the form of files, usually organized into a hierarchical directory structure that allows users to easily organize and manage files. This...

What are the components of a NAS device?

A Network Attached Storage (NAS) device typically consists of several important components, including: Physical Storage Hard Disks: NAS devices typically carry two to five hard disks, which provide a large amount of storage space. These hard drives are often organized into disk arrays...

What is the purpose of a network attached storage device?

Organizations can effectively handle the following tasks by using Network Attached Storage (NAS) solutions: File Storage and Sharing: Facilitate collaboration and information sharing by providing members with quick and easy access to and sharing of files. Data Storage and Backup:...

What is the importance of NAS installations?

Many businesses and small companies choose to use NAS (Network Attached Storage) because it provides an efficient, scalable and relatively low-cost file storage solution. NAS file servers provide faster access to data and are easier to configure and manage than other server types, and can...

What is Network Attached Storage?

A Network Attached Storage (NAS) device is a device specifically designed for file storage and sharing, with the primary function of providing employees with convenient access to files over a network, thus facilitating more efficient collaboration.A NAS device is considered a specific type of...

How to install an M.2 SSD hard disk?

Model: AS54 Series AS65 Series AS66 Series AS67 Series AS7110T AS7112RDX/AS7116RDX FS67 Series

How to sign up an account on AbuseIPDB and obtain an API Key?

When enabling IP risk detection, ADM will automatically block potentially harmful IP addresses found in the AbuseIPDB database and add them to the risk detection greylist. These instructions guide you to create an account on AbuseIPDB and obtain an API Key. (Introduced in ADM 4.2.6)...

Why Does Activity Monitor show a Lower Amount of RAM than what is Installed?

The actual capacity of your NAS’s memory is found in System Information. In ADM’s Activity Monitor, the amount of memory capacity may appear to be lower than reported capacity because ADM reserves part of the system memory to ensure smooth operation of the NAS....

How to setup direct connection between the NAS and the PC via a LAN cable

By connecting the NAS to the computer directly via LAN cable, the NAS shell retains its default static IP address which is 169.254.1.2(LAN1), configures the PC LAN IP address to the same segment(for example 169.254.1.10), then you can use ACC to scan and list the directly connected NAS...

How long does a SSD last on a NAS?

The lifespan of an SSD in a NAS varies depending on factors like usage, type of SSD, and quality. Typically, modern SSDs can last several years, often 5-10 years or more with typical use. It's best to check the manufacturer's specifications for more specific information on a particular SSD.

How Do I Configure Network Printers on an ASUSTOR NAS?

When a computer, a printer and an ASUSTOR NAS are within the same network, configuring a printer connected to your ASUSTOR NAS as a network printer allows you to turn compatible USB printers into a network printer. There are things you need to know before starting. Install your...

What to do when hard drive is full?

When the ASUSTOR NAS hard disk is full, you can take the following simple steps to deal with the problem: Clean out the Recycle Bin : Check to see if your NAS has a recycle bin, like the trash can on your computer. If it does, check to see if there are any files in it that you no longer...

What is SSD Cache?

SSD caching is a technology that uses solid state drives (SSDs) to increase the speed and performance of traditional hard disks (HDDs). It uses a portion of the SSD space as a cache area and stores frequently used data in this cache. When you need to access data, the system can quickly read from...

Who needs a NAS?

Family Users: If you have a lot of photos, videos, and documents at home that you want to share with your family, or if you need to back them up, a NAS will come in handy. It's like a shared file storage space for the family, so everyone can access their files. Small Business or Office: If...

How long does 1TB last?

Take 1TB of storage space as an example, how long it can be used depends on the type of data you store and process. Let's take a few examples: Documents and photos: If you mainly store small files such as documents, emails and photos, then 1TB of storage space may last for several...

How many videos can be stored in 1TB?

The actual number of videos that can fit in 1TB of storage space depends on various factors, including the resolution, length, quality, and compression used. The following estimates are based on different scenarios and are for reference only: Based on a standard 1080p resolution, if...

How much memory does the NAS need?

How much memory you need for an ASUSTOR NAS depends on what you want to use it for. If you're just doing basic file storage and sharing, 2GB to 4GB of memory is plenty. But if you're doing more, like virtualization, video streaming, or multiple applications, 8GB or more may be better. It's best...

How much capacity do I need for a NAS SSD cache?

ASUSTOR's NAS devices can use SSD caching to speed up data access, like reading and writing data files. The size of the SSD cache you choose depends on what you're doing, whether you're accessing large or small files, or whether you read and write data frequently. If you work a lot with small...

Does the NAS need an update?

Whether or not to update your ASUSTOR NAS depends on your current system status, needs, and personal preferences. Updating your NAS system can have some of the following benefits: Security Updates: If there are any security vulnerabilities or issues that have been fixed, it is important...

Is a fixed IP required for the NAS?

It's not strictly required to use a fixed (static) IP address for your ASUSTOR NAS.  However, using a static IP can be beneficial in certain situations. Here’s a quick rundown: Easy to find: Just like your home has a fixed address, other devices can easily find the NAS...

How can I use the capacity on other volumes beyond default volume1

To use the capacity on other volumes beyond default volume1, please add a new share folder or edit an existing share folder then select the desired volume as the storage path of this share folder.

Do I need two drives for NAS?

ASUSTOR NAS does not necessarily require two hard disks, the exact number of hard disks required depends on your needs and NAS model. If you only need to use the NAS as a single storage device, then you only need to install one hard disk. However, if you need to use RAID technology to...

Is the CPU important in a NAS?

The NAS CPU is one of the most important factors affecting the performance and experience of a NAS, and the processing speed of the NAS CPU determines the ability of the NAS to process and store data quickly, especially when multiple users are accessing and using it at the same time. If...

How do I connect my TV to a NAS?

The ASUSTOR NAS can be connected to your TV in several ways: HDMI Connection: If your ASUSTOR NAS has an HDMI connector, you can connect the NAS directly to your TV's HDMI connector and operate the NAS through the TV remote control just like a computer. This way, you can watch movies,...

Does NAS automatically back up?

ASUSTOR NAS devices come with built-in backup features that allow you to schedule backups of your data automatically. These backup features include: ASUSTOR Backup Plan: This is a backup application that is included with all ASUSTOR NAS devices. It allows you to schedule backups of your...

Is Nas possible to use via Wifi?

An ASUSTOR NAS usually needs to be connected to a router or switch via a wired network in order to make a network connection with other devices. However, some ASUSTOR NAS also support Wi-Fi connection if plugged into a USB Wi-Fi dongle. Using a Wi-Fi connection may affect the performance of...

What is the difference between using an IP or domain name to connect to a NAS, and which method should I use?

There is no inherent difference between using an IP address or a domain name to connect to an ASUSTOR NAS, it depends on your personal preference and needs. If you use IP to connect to ASUSTOR NAS, you can directly use its IP address to connect, for example, 192.168.1.100, which can directly...

What is the domain name?

A Domain Name is an Internet identifier, which is a name consisting of a string of characters that identifies one or more IP addresses on the Internet. Similar to an IP address, a domain name is an identifier used to locate devices and websites on the Internet. A domain name usually consists...

What is an IP Address?

IP (Internet Protocol) is a network protocol that defines a standardized method of transmitting data over a network. On the Internet, each device connected to the network is assigned a unique IP address, like a postal address, so that the device can be found and data can be sent over the...

How to set up DDNS for ASUSTOR NAS?

If you want to set up DDNS on your ASUSTOR NAS, here are the steps: Verify that the NAS is connected to the network and that you are logged into the ADM. Click "Settings" on the desktop. Select "Manual Connect" in the left menu. On the DDNS settings page, select the "Enable DDNS...

What video formats does ASUSTOR NAS support?

LooksGood The support format is as follows: Support Browser Windows Edge / Chrome / Firefox & Mac Safari Supported Video Formats 3GP, 3G2, ASF, WMV, AVI, FLV, F4V, MKV, WEBM, MOV, MPG, MPEG, M1V, DAT, TS, M2T, M2TS, MTS, MP4, M4V, OGG, OGV, RM, VOB, WMA, MKA,...

How do I manage my photos on ASUSTOR NAS?

The ASUSTOR NAS offers several ways to manage photos stored on the NAS. The following are some of the common ways: Using ASUSTOR Photo Gallery 3: ASUSTOR Photo Gallery 3 is a web-based application that allows you to conveniently manage and browse photos on your NAS in a web browser. You...

How do I Share photos on NAS?

Yes, it's easy to share photos on your ASUSTOR NAS, and here are a few of the ways to do it: Using the Photo Gallery 3 app: The Photo Gallery 3 app on your ASUSTOR NAS makes it easy to manage, browse and share your photos. You can upload photos to your NAS and then use the Photo Gallery...

How to share the streamed video on NAS to others?

To share a streamed video on your ASUSTOR NAS with others, you can use the built-in media server Sharing streaming video to others on ASUSTOR NAS is also very easy, here are a few ways to do it: Using Media Apps: ASUSTOR NAS has built-in media apps such as LooksGood, Photo Gallery 3,...

Does ASUSTOR NAS support multimedia streaming?

Yes, ASUSTOR NAS can stream multimedia. ASUSTOR NAS provides many different ways to stream multimedia, here are some of them: Using multimedia applications: ASUSTOR NAS comes with some built-in multimedia applications such as "LooksGood" and "Photo Gallery 3". You can use these...

Do I need a monitor to use a NAS?

NAS is a device used to store and share data, usually without the need to connect to a monitor or display.NAS is primarily used to access and manage stored data over a network connection, and therefore does not require a monitor or display. Introduction to ASUSTOR Portal - ASUSTOR NAS

How do I disconnect my network drive on Windows 10?

To log out of the NAS in Windows 10, you can follow the steps below: Open File Explorer and select This Computer in the left navigation bar. At the top of the This Computer window, click the Map Network Drives button. Locate the NAS network drive you are logged into, right-click...

Do I have to have a network to use NAS?

ASUSTOR NAS devices usually need to be connected to a network in order to fulfill their functions. It can be connected to other devices such as PCs, laptops, smartphones or tablets over a network for file storage, sharing, backups, remote access, etc. If you don't need to use the network, it can...

How to install ASUSTOR NAS offline?

Here are the steps involved: Download the latest version of the ADM (ASUSTOR Data Master) operating system image file (.img), download link : https://www.asustor.com/service/downloads 。 Log in to the web interface of ASUSTOR ADM and select Settings> ADM Update> Manual Update....

Can a NAS drive be used as a server?

ASUSTOR NAS can be used as a server, supporting a variety of server applications such as file server, FTP server, web server, MySQL database server, mail server, etc. ASUSTOR NAS also supports virtualization technology, which allows you to run a virtual machine on the NAS, turning the NAS into a...

What are the types of RAID configurations?

There are several types of RAID (redundant array of independent disks) configurations available, each with its own advantages and disadvantages. Here is a brief overview of some of the most common RAID configurations: RAID 0 : This configuration stripes data across multiple disks,...

How many hard drives are needed for a NAS?

ASUSTOR NAS supports different number of hard disks, depending on the model. Typically, ASUSTOR NAS supports a minimum of 2 hard disks and a maximum of 16 hard disks. Choosing the right number of hard disks depends on your usage needs. If you need to store a large number of files, such as...

What is the safest RAID type to set up my NAS?

RAID technology can improve the availability and reliability of data, but the security of RAID does not depend entirely on the RAID system itself, but also on many other factors. RAID is usually used on multiple hard disks to improve data availability and fault tolerance by spreading data...

Do I need SSD for my NAS?

A NAS does not necessarily need to use an SSD, but using an SSD can increase the read and write speeds of a NAS. SSDs offer faster read and write speeds and higher endurance than traditional hard disk drives (HDDs). If you need to use your NAS for high-speed data transfer or to work with...

Using USB IP Printers on an ASUSTOR NAS

When a computer, a printer and an ASUSTOR NAS are within the same network, a USB IP printer allows you to use a printer connected to your ASUSTOR NAS through a computer. Steps for setting up: Download ASUSTOR Control Center from the ASUSTOR website and ensure that ASUSTOR Control...

What is the difference between NAS and public cloud?

NAS (Network Attached Storage) and Public Cloud are two different storage solutions and there are some important differences between them. Location：NAS is a local storage solution, usually set up in a home or office, which can be accessed through the local network. A public cloud is a...

How much capacity is enough for ASUSTOR NAS?

Here are some things to consider when choosing ASUSTOR NAS capacity: Storage Requirements: The first thing to consider is your storage requirements, i.e. how much data you need to store. If you only need to store small files such as documents, photos, etc., then a smaller capacity NAS may...

How do I connect to ASUSTOR NAS remotely?

To remotely connect to the ASUSTOR NAS, you can follow the steps below: Make sure your NAS is connected to the network: In order to connect to the NAS remotely, you need to make sure that the NAS is connected to the network and has a publicly available IP address. You can check the...

What hard drives are required to use the NAS?

ASUSTOR NAS recommends the following hard disks: 3.5" SATA HDD or 2.5" SATA HDD/SSD For capacity requirements, please refer to the specification table on the ASUSTOR website. Compatibility | Hard Disk - ASUSTOR NAS When using multiple hard disks for RAID, you need to use...

How do I connect or log in to ASUSTOR NAS?

ASUSTOR NAS has a number of different connection or login options, here are a few of them: General Purpose. Web Login: Open a web browser, enter the IP address of the NAS, enter the web management interface of ASUSTOR ADM, enter the correct username and password to login. ASUSTOR...

Do I need to shut down the ASUSTOR NAS?

ASUSTOR NAS can run continuously for a long time and has good durability and stability. However, in order to protect the NAS hardware and data, it is recommended to perform shutdown and reboot operations periodically. Shutdown operation can help clear the cache, memory and other resources of...

How to protect data on NAS?

Here are some ways to protect data on your ASUSTOR NAS: Update Software: Regularly update the software of ASUSTOR NAS to ensure security and stability. Security Settings: Set up good passwords to prevent unauthorized access and attacks, avoid using weak passwords, and it is also...

Is it possible to access ASUSTOR NAS remotely?

Yes, users can connect to the ASUSTOR NAS via remote access to access files and data on the NAS. Below are some of the ways to access the ASUSTOR NAS remotely: Using ASUSTOR EZ Connect: ASUSTOR EZ Connect is an easy-to-use remote access utility that allows users to simply enable EZ...

How do I use the Snapshot feature of ASUSTOR NAS to make backups and quick restores?

The snapshot feature of ASUSTOR NAS can help you to make backup and fast restore quickly. Below are the steps to make a backup and fast restore using the snapshot feature of ASUSTOR NAS: Enable Snapshot From the ASUSTOR Control Panel, turn on Snapshot. Select the storage device and...

Does ASUSTOR NAS support offsite backups?

Off-site backup is one of the most important means to protect the security of your data. If you want to backup the data on ASUSTOR NAS off-site, you can consider the following methods: Remote Backup: You can use the Remote Backup feature available in the ASUSTOR Control Panel to backup...

What are the advantages of using an ASUSTOR NAS with retro computers?

Retro computing is a popular hobby that often manifests in three major ways. People use retro computers for collection purposes, nostalgia and gaming with titles not compatible on newer operating systems. An ASUSTOR NAS can keep files related to retro computing, including software, drivers and...

Can I use my ASUSTOR NAS with retro operating systems like Windows 98 and MS-DOS?

Absolutely! As long as a computer's hardware and operating system supports networking and at least one protocol supported by ADM, your retro PC or Mac should be able to connect and access files. Many protocols are either supported natively or with the addition of apps. Windows 95, Windows 98 and...

How do I install a NAS?

To install ASUSTOR NAS, follow these steps: Make sure you have received your ASUSTOR NAS equipment, along with all the required accessories, including power cords, network cables, etc. Choose a suitable location for the ASUSTOR NAS, making sure it is in a well-ventilated area, away...

How should I backup my NAS?

There are several ways to backup ASUSTOR NAS: 1. Local backup: You can backup your ASUSTOR NAS data to an external USB hard drive or another ASUSTOR NAS using the built-in Backup & Restore app on ADM (ASUSTOR Data Master) operating system. This allows you to create a local backup of...

Can I use NAS as external hard drive?

A NAS can be used as an external hard drive, which means that you can access the data on the NAS's hard drive over a network. When you connect a NAS to your computer, it will be recognized as a network drive, as if you had inserted an external hard drive into your computer. When the NAS is used...

Does a NAS consume a lot of power?

The power consumption of a NAS varies by model and usage. However, generally speaking, the power consumption of a NAS is not too high and is much lower than that of a traditional desktop computer or server. When a NAS is in operation, the main power consuming parts are the hard disks and the...

What is ADM(ASUSTOR Data Master)?

ASUSTOR NAS is equipped with an operating system. ASUSTOR NAS uses the optimized ADM (ASUSTOR Data Master) operating system, which is a Linux-based operating system designed specifically for NAS. ADM has a clean interface and easy-to-use setup wizard, and also supports various applications and...

Do I need a computer to use a NAS?

You don't need a computer to use a NAS, it is a standalone device that can be directly connected to your network. NAS can be used as a standalone file server to store and share data such as documents, music, videos, etc., as well as run other applications such as downloads, multimedia streaming,...

How long does a HDD last on a NAS?

The lifespan of a NAS hard disk is affected by a variety of factors, such as frequency of use, amount of data written, and the environment in which it is used. Generally speaking, the warranty period of a hard disk ranges from 2 to 5 years, but it does not necessarily mean that the hard disk...

What should I do if my NAS fails?

If your ASUSTOR NAS is broken, here are some possible solutions: Check the power supply and wiring: First make sure that the power plug is properly inserted into the outlet and that the wiring is working properly. You can try to replace the power cord or use another outlet to see if the...

What is NAS suitable for?

NAS can be used for a variety of purposes, here are some scenarios where NAS is used: Home or Personal Use: A NAS can be used by a family or individual to store and share multimedia files such as photos, videos, music, etc. A NAS can also be used as a backup storage device to protect...

What do you use a NAS for?

A NAS is a network storage device that allows users to access, share, and manage files over a network and can provide a variety of applications and features. Here are some of the uses that NAS can provide: File Storage and Sharing: NAS allows you to store and share files over a network,...

Why do I not see videos immediately when attempting to run deduplication?

Photo Gallery 3 uses various technologies to quickly identify duplicate photos. This process takes significantly more time in regards to video as average video sizes are much greater. The time it takes identify and compile file information may vary depending on a number of factors in regards to...

How to remove credentials from Windows

STEP 1 Click [Start] → [Control Panel].   STEP 2 Select [User Accounts and Family Safety].   STEP 3 Select [User Accounts].   STEP 4 Select [Manage your credentials].   STEP 5 Select the Windows...

Adding or removing a Google Cloud Storage task in Cloud Backup Center

Adding a Google Cloud Storage backup task: You need to have an account and first apply for Google Cloud Storage service. Afterwards, go to your Google Cloud Storage project page to set up IAM Permissions. Step 1 Screeenshots are for reference only. Your mileage may vary....

How to enable or disable TLS 1.3 in Windows 10?

TLS 1.3 is the latest security protocol that improves upon TLS 1.2 in terms of security and performance. TLS 1.3 is still not widely used for all apps installed in Windows 10. Click here to learn more about which TLS versions should be used when connecting to an ASUSTOR NAS....

Supported formats for streaming playback and transcoding on ASUSTOR NAS

Supported formats for streaming playback and transcoding on ASUSTOR NAS You can use LooksGood and AiVideos to directly stream videos if you have sufficient bandwidth and video codec support. If not, you can use transcoding to convert the video to a lower resolution or compatible format...

What is the maximum number of expansion units supported on an ASUSTOR NAS?

A maximum of fifty-two drive bays combined are theoretically supported on ADM 4.1 and above. Series AS6004U AS5004U ( ADM 4.2.3 ) AS10/10 v2 2 N/A AS11TL 1 1 AS11 2 2 AS31/32/31 v2/32 v2...

How do I set up Link Aggregation on an ASUSTOR NAS with an ASUS Wi-Fi router?

The following steps use a ZenWiFi Pro XT12 as an example. Please ensure your router has link aggregation technology built in before continuing. 1. Please use the included Ethernet cables and connect both ports of your NAS to two of your router’s Ethernet ports.  ASUSTOR NAS...

Safely using M.2 SSDs as primary NAS storage

If M.2 SSDs are installed as the primary volume, ASUSTOR recommends using at least two M.2 SSDs to minimize the risks of boot failure should an SSD fail. If one SSD is used as Volume 1, your NAS may not boot into your installation of ADM and data on hard drive volumes will need to be recovered...

Using Firefox to connect LooksGood with HTTPS

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS. Open the Firefox menu and click on [Settings] . Select [Privacy & Security] [Certificates]...

Using Firefox to connect Surveillance Center with HTTPS in Windows

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS. Note: The maximum security protocol supported by Surveillance Center is TLS 1.1. To use Surveillance Center,...

Takeasy supported websites

Takeasy supported websites   Name Website BBC http://www.bbc.co.uk/ CBS News http://www.cbsnews.com/ CCTV央视网 http://www.cctv.com/ CNBC...

How Do I Connect an IP Camera to Surveillance Center with ONVIF?

ONVIF Profile S and Profile T certification allows Surveillance Center to further expand compatibility for IP cameras through the ONVIF protocol. That means system integrators and home users can take advantage of boosted interoperability and a more flexible installation with standard features...

How Do I Connect an IP Camera to Surveillance Center with RTSP?

To connect an IP camera with RTSP, the correct RTSP path of a camera must be found first. This information is often found from camera vendors. If the vendor does not provide this information, information for most cameras can be found at the Camera Connection Database . Click Add...

Which TLS Version Should I Use?

The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established. TLS 1.0 will no longer be supported for security reasons. ADM 4.0 and above...

Why doesn’t ASUSTOR offer Hybrid RAID?

ASUSTOR prides itself in delivering a quality experience, therefore, ASUSTOR has chosen not to support Hybrid RAID for a variety of reasons.  Although old hard drives can be used, if using varying capacities, especially when the difference is large, the age of each drive may vary...

I've been affected by ransomware. What should I do?

If you've been affected by Deadbolt ransomware, please follow the related instructions below. Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3 . The ADM version on the live...

Update ADM Now to Protect Against Deadbolt

An emergency update to ADM is provided in response to Deadbolt ransomware affecting ASUSTOR devices. ASUSTOR urges all users to install the latest version of ADM as soon as possible to protect themselves and minimize the risk of a Deadbolt infection. ASUSTOR also recommends taking...

Protecting Yourself from Deadbolt

  In response to Deadbolt ransomware attacks affecting ASUSTOR devices, myasustor.com DDNS service will be disabled as the issue is investigated. For your protection, we recommend the following measures: Change default ports, including the default NAS web access ports...

How to block Ads with Pi-hole® ? (For x86-64 platform NAS)

For more information, please refer to https://www.asus.com/support/FAQ/1047127 Pi-hole® is an ad-blocking software and powerful local DNS service who helps to audit queried domains on your network. And also, Pi-hole® can operate in many systems, this article will show you how to...

What is the ECCN and HS code for ASUSTOR products?

An ECCN (Export Control Classification Number) is a five alpha-numeric designation for dual-use items that are listed on the Commerce Control List (CCL) to ensure these items are not for military use. An HS (Harmonized System) code is used for standardized international trade. Based on the...

What is the ECCN and HS code for ASUSTOR products?

An ECCN (Export Control Classification Number) is a five alpha-numeric designation for dual-use items that are listed on the Commerce Control List (CCL) to ensure these items are not for military use. An HS (Harmonized System) code is used for standardized international trade. Based on the...

What are the limitations of Wake on WAN (WOW)?

Which ASUSTOR NAS models support WOL (Wake on LAN) and WOW (Wake on WAN)? Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions. Listed below are apps that support the updated Wake...

Why does exFAT need a license on ADM 3.5 but not on ADM 4.0?

exFAT is now supported free of charge in ADM 4.0 due to a policy change by Microsoft . Note: AS-20, AS-30 and AS-60 series NAS do not support ADM 4.0 and thus continue to require an exFAT license. The exFAT file system is proprietary and requires a software license...

How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

*The following information pertains to older NAS models, such as the AS20/AS30/AS60 series models running ADM 3.5.9 version. For newer NAS models equipped with ADM 4.0 or a later version, there is no requirement to forward port 80 in order to generate a Let's Encrypt certificate. If you use...

How to quick test 2.5GbE NAS performance?

If you want to test 2.5GbE NAS performance, you can just plug in our 2.5GbE dongle like AS-U2.5G2 or AS-U2.5G to your PC and connect to the NAS LAN 2 directly without configuration. Then, for pure file SAMBA testing, you can build a network drive or...

Solution for Onlyoffice not working with Nextcloud version over 19

Please open File Explorer and go to Docker folder > Nextcloud>config to find the config.php file. Then, download it. Edit the config.php by using Notepad. Add below to the file and save the file. 'allow_local_remote_servers' => true,...

Important notes for PhotoGallery3 and AiFoto3

1. Please remove the older version Photo Gallery 3 first before you install version 3.0.0.r182 or above if you join the closed beta Photo Gallery program before. 2. Photo Gallery 3 supports all ASUSTOR NAS devices running ADM version 3.4.6 and onwards. 3. After just installed Photo...

How do I wake up my NAS from apps like AiMaster and AiFoto3 in new mobile login ?

Wake up your NAS from AiMaster in new mobile login. 1.Open the app and click the server list icon. 2.Click the wake up icon from the right. 3.Click OK to wake up your NAS Wake up your NAS from AiFoto3 Android in...

ASUSTOR Live important note and how to use

ASUSTOR Live important note 1.Only available in x86-64 platform models 2.Recommend using model level above AS5202T and with 4GB RAM. 3.Only can be used for an outside network with WAN IP (Not supported in EZ connect ) 4.If you want to use ASUSTOR Live with your GoPro or Drones, please make...

How can I watch Live TV and setup DVR from HDHomeRun ?

HDHomeRun is a network attached TV tuner device by SiliconDust. Users don't need to plug the device to ASUSTOR NAS to watch live TV or setup DVR. Please refer to https://www.silicondust.com/live-tv/ for more detail information. Besides using HDHomeRun software in other...

Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet. https://www.asustor.com/product/AS_U2_5G

Why does my hard drive report less capacity than indicated on the drive's label?

There is detail instructions from hard drive manufacturers such as Seagate, please refer to the following: Seagate KB Articles

Can my ASUSTOR NAS support 1080P or 4K H.264/H.265 video playback?

ASUSTOR NAS Model AS50 AS51 AS31/32 AS61 AS62 AS70 AS52 AS53/AS54 AS63 AS64 AS66 AS67/FS67 Memory 1GB 2GB 2GB 2GB 4GB 4GB 2GB 2GB 4GB 2GB 4GB 4GB 4GB Resolution Codec Color Bitrate...

How to configure UPS to avoid data corruption when there is an unexpected power cut?

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference  There are two different scenarios you can choose to configure the option: 1. Have the NAS umount the storage and terminate the services. Then power...

How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no...

Why can’t I log in to my NAS using ASUSTOR smartphone apps?

Reasons for login failure: 1. The NAS is not powered on, initialized, or awake. If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS. To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information. To use AiMaster to...

Which system settings can be backed up on a NAS?

Which system settings can be backed up on a NAS? 1. Lists and access rights for local users and groups. 2. Lists and access rights for shared folders. 3. Most system settings. 4. Entries in the firewall automatic blacklist. Exceptions: 1. Cloud ID and ASUSTOR ID...

How DataSync works?

How DataSync works Note: DataSync for Dropbox sync process is the same as DataSync for Google drive or other public cloud services.

What should I do if ADM initialization fails?

If the NAS initialization process fails, please follow the steps below to troubleshoot the error.   Clear the browser cache on your computer and initialize again. Press and hold the NAS power button to force shutdown, boot up and initialize again. *If you have upgraded...

How do I update ADM? How do I know which version I have?

Finding ADM version: ADM’s version number is found in two locations; 1. By clicking System Information Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information. 2. [ADM]...

Where is the ADM Health Record?

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to...

How do I register an ASUSTOR product and obtain an ASUSTOR ID?

Once you follow the the  Getting Started guide to finish the initialization process, you will be able to log in to ADM. Click Settings. Go Registration page and click Create new account. If you are encountering other issue during registering, please contact with...

How do I set up an auction or ecommerce website?

ASUSTOR’s App Central provides many applications to install and use. To set up ab auction or ecommerce website, install a free shopping cart app from ASUSTOR, such as Odoo, Opencart, osCommerce, PrestaShop or another ecommerce app. A content management system such as WordPress or Joomla to plug...

How can I change the amount of failed login attempts?

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings. Click...

How do I reset the password on my NAS?

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password(default password is admin),  once its...

Why some of the services still not work even EZ Router/Port forward enabled?

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22). In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin)...

What can I do if ADM update not work?

If you are having problem to upgrade ADM, here is the steps to troubleshooting. 1. Reboot NAS and try again. 2. use AiMaster app in mobile device to proceed ADM upgrade. 3. Go ADM-Storage Manager-Volume to check if the capacity usage is over 95%, if yes, please remove some data...

How to access NAS's WebDAV service via the Internet?

Remote HTTPS connecting via WebDAV To enable WebDAV remote HTTPS connection, please make sure the following settings are completed. Enable HTTPS connections on ADM. Please refer to  NAS 324: Using HTTPS to Secure NAS Communication  to set a valid SSL certificate....

Why can't I connect to my NAS over the Internet via DDNS?

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem. 1. Log in to ADM and then select [Settings] >  [ Manual Connect ] >  [DDNS] . Make sure that the DDNS settings...

How do I initialize my ASUSTOR NAS?

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on...

Which type of Kensington lock can be used with an ASUSTOR NAS?

ASUSTOR NAS devices are compatible with Microsaver Kensington locks. Microsaver 2.0 is not compatible with ASUSTOR NAS devices. Please purchase the correct one.

How to use Seagate IronWolf Health Management？

If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity more than 4TB(capacity less than 4TB not supported), just navigate to [Storage Manager] → [Disk] → [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function to...

Which hard disks support Seagate IronWolf Health Management？

According to Seagate ， the following Seagate IronWolf and IronWolf Pro drives are IHM enabled. Please refer to Seagate IHM or the ASUSTOR website for the most current list of supported models. * The hard drive models supported by different ASUSTOR NAS...

Which ASUSTOR NAS supports Seagate IronWolf Health Management?

The Seagate IHM function has been integrated into ADM 3.0 Beta 5 and will also be included in all future official versions of ADM 3.0. All ASUSTOR NAS devices will  only need to upgrade to ADM 3.0 Beta 5 or later while utilizing Seagate IronWolf or IronWolf Pro hard disks to be able to...

What is Seagate IronWolf Health Management？

Seagate IronWolf Health Management (IHM) is a hard disk diagnostic tool integrated in ADM 3.0. Seagate IHM is developed by Seagate, if you want to know about it, please visit Seagate website： https://www.seagate.com/products/nas-drives/ironwolf-hard-drive/   Other...

What router models are compatible with ASUSTOR EZ-Router?

For a complete list of compatible routers, please refer to the link below: http://www.asustor.com/service/router?id=router

What network ports are used by ASUSTOR NAS services?

Please refer to the table below for a list of network ports used by ASUSTOR NAS services. Utilities Port Protocol ASUSTOR Control Center 8888, 8889 UDP System Services Port Protocol ADM Web service 8000, 8001 TCP...

What kind of external storage devices are supported by ASUSTOR NAS?

For a complete list of compatible external storage devices, please refer to the link below: http://www.asustor.com/service/storage?id=storage&lan=en

What do the LEDs on my NAS mean?

This article explains what the various LEDs mean on an ASUSTOR NAS for troubleshooting. A)     AS10, AS11, AS31, AS32 The LEDs on an ASUSTOR NAS are on the front on the left. Power LED – Green - Indicates that the NAS is powered on. System...

How do I set up 2-step verification on my ASUSTOR NAS?

2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time...

How do I set up user privileges in Surveillance Center?

The steps outlined below will show you how to configure user privileges in Surveillance Center. Configuring User Privileges 1. Log in to ADM using the “admin” account and open Surveillance Center. 2. Select [Settings] -> [Privilege] to enter the...

How do I map a shared folder from another NAS in the same network to my ASUSTOR NAS using the NFS protocol?

ADM 2.6.x supports NFS client mounting. In the example below we will be using two different NAS devices to illustrate how to map a shared folder. These two devices and their IP addresses are as follows: NAS1: 172.168.12.134 ASUSTOR NAS: 172.16.12.18 The...

How do I install the Teamspeak server and client ?

Please follow the steps below to install the Teamspeak server and client. 1. First, please search for and install Teamspeak server from App Central on your NAS. 2. After Teamspeak server has been installed, the teamspeak directory will be...

How do I host a website on my NAS?

No matter if it is a personal blog, company website, or e-commerce website, ASUSTOR NAS's Web Server function lets you host your very own website right on the NAS. Furthermore, you can use App Central to download Apps for content management, database management, bulletin board systems and more,...

How do I encrypt shared folders on my NAS?

ASUSTOR NAS offers folder based military grade AES 256-bit encryption, giving you the type of security and privacy that you require for your most confidential data. All data stored in encrypted folders will be automatically encrypted and secured to the highest of standards. Should you ever...

How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...

How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...

How do I back up my Linux computer to my NAS?

If you want to back up a computer with Linux installed to your NAS, please refer to the steps below to enable rsync server on your Linux computer and create a backup job. In this example, we used Ubuntu 12.04. 1. Modify /etc/init.d/rsync as shown in the graphic...

How do I access files on my NAS from within my local network via NFS?

In order to access files on your NAS via NFS you will first have to enable NFS service before connecting to it. Please follow the steps below to enable NFS service. Enabling NFS service on Your NAS 1. Log into ADM and then select [Services] -> [NFS]...

How many simultaneous backup jobs do ASUSTOR NAS devices support?

The maximum number of simultaneous backup jobs supported depends on the hardware specifications of each ASUSTOR NAS model. Please refer to the table below: Max. Number of Jobs Models...

How do I stream videos smoothly with LooksGood/AiVideos?

Please use a compatible Web browser when using LooksGood. LooksGood supports Windows Edge, Chrome, Firefox and Safari web browsers. More information about LooksGood, AiVideos, please kindly refer to the links below: Introduction to LooksGood:...

How can I backup files from Windows to my NAS?

ASUSTOR provides Windows users with the free Backup Plan utility that makes backing up files from Windows PCs to ASUSTOR NAS devices easy. Backup Plan can be used to backup data from a Windows PC or Server to specified destination devices including, but not limited to another NAS, FTP...

How can I transcode 4K videos on my NAS?

ASUSTOR’s AS31/32/61/62/63/64/50/51/7 series devices all support the transcoding of 4K videos via the LooksGood App. The supported codecs Source are as follows: Models AS31/32/61/62/63/64...

How can I adjust the fan speed on my NAS?

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice. ASUSTOR NAS provides four different fan speed modes:...

Does my NAS support external optical drives such as DVD-RW, DVD-ROM, CD-ROM, or CD-RW drives?

Yes, ASUSTOR NAS supports the reading of content from external optical drives. For a list of compatible external optical drives, please click on the link below: http://www.asustor.com/service/opticalDrive?id=opticaldrive&lan=en

Can my NAS play Direct Stream Digital (DSD) files?

Yes, ASUSTOR NAS supports Direct Stream Digital (DSD) files for a breathtaking listening experience! DSD audio files can be played via the Hi-Res Player App. When playing DSD files, we recommend that users connect a compatible USB DAC to their NAS and have it directly play the DSD audio....

Where can I find the identity information (serial number) for my ASUSTOR NAS?

After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM. Exterior of the original packaging Underneath...

What do the different parts of the ASUSTOR NAS model numbers mean?

ASUSTOR uses the naming conventions presented below to create model names for each NAS product. Once you know what each part of the model name represents, it is quite simple to understand! ASUSTOR NAS Model Naming Conventions...

Can I initialize my NAS with just my mobile phone?

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS...

Why can't my NAS enter disk hibernation after installing Surveillance Center?

If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings > Hardware > Energy Control > Disk Hibernation. Disk hibernation for internal and external disks can be...

How do I install ASUSTOR mobile apps for my Android/iOS device?

ASUSTOR provides a wide variety of mobile apps for Android/iOS devices that lets you conveniently access your NAS while on the go! These apps can be used to manage the NAS, manage downloads, stream multimedia, access data, view surveillance feeds and more. ASUSTOR mobile apps are...

How do I join my NAS with a Windows Active Directory domain?

In order to connect your ASUSTOR NAS to your Windows AD domain you will need the following pieces of information from your AD server: Domain Name Domain DNS Server AD Server Name Domain NetBIOS Name In the...

How to find my NAS IP?

1.Please install ASUSTOR Control Center first. Please follow the steps below: Install ASUSTOR's utility program ． ASUSTOR official website>Service Support>Download Center>Select the model you have. http://www.asustor.com/service/downloads ．Just select the...