Knowledge Base

How to use iperf3 to measure if the LAN connection between NAS and PC is in a proper bandwidth?

Here are the steps to use iperf3 to measure the bandwidth and the network pocket transferring speed between the NAS and the computer. Install iperf3 in ADM-App Central. Run iperf3 in server mode in the NAS terminal. iperf3...

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Why the NAS status became "uninitialized" after system reboot?

If the NAS status becomes “uninitialized” after the system reboots, it means the NAS is somehow not able to recognize the system partition in the disks during the system boot-up. You can click the “uninitialized” button in the ASUSTOR Control Center...

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Remove/Create Volume1

Here are some scenarios in which you might need to remove the current Volume1 and create it again: 1. The volume contains filesystem errors and cannot be repaired. 2. You want to add HDDs to the current volume, but the RAID level doesn't support online RAID level migration or capacity...

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Why almost available memory is cached in Activiry Monitor

In the ADM system, available memory is managed efficiently to optimize performance. The system preserves available memory by placing it into a cached status. This cached memory is then readily accessible for system services, applications, and other processes. By caching memory, the ADM system...

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What should I do if my FS67 series NAS cannot power on?

If your FS67 series NAS model encounters the issue where no LEDs are on when you press the power button, it might be caused by a CMOS error. Removing the button battery on the mainboard and reinstalling it after 1 minute might fix the issue.

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What should I do if my AS67 series NAS cannot power on?

If your AS67 series NAS model encounters the issue where no LEDs are on when you press the power button, it might be caused by a CMOS error. Removing the button battery on the mainboard and reinstalling it after 1 minute might fix the issue.  

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What should I do if my AS54 series NAS cannot power on?

If your AS54 series NAS model encounters the issue where no LEDs are on when you press the power button, it might be caused by a CMOS error. Removing the button battery on the mainboard and reinstalling it after 1 minute might fix the issue.

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Does the RMA process need to use the original package box for sending the unit back for repairing?

Once our support team confirms that the NAS is malfunctioning and still under warranty, we’ll proceed with the RMA process to retrieve the failed unit and repair it according to the warranty policy. If the original packaging box is not available, you can use any suitable box to pack...

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Why Docker app can't be installed without internet

The Docker app installation requires an internet connection to pull the container images from Docker Hub.  Without an internet connection, the Docker app cannot be installed properly.

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What to do if the HDMI output is not working

If the NAS HDMI output is not working, please do the following steps to troubleshoot the problem: The same cable and the display can work with other devices. Go to ADM-App Central-Installed to uninstall X.org and ASUSTOR Portal apps and install them again....

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What to do if the volume filesystem status is read-only

If there is a warning message indicating the system is currently in read-only mode, it means that the filesystem is having errors. In this case, the system will set the filesystem to read-only mode to prevent further modification against the data to corrupt the filesystem....

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Why is the volume status degraded?

Why is the volume status degraded?   The NAS volume status is indicated as "degraded" due to one or more of the following reasons:   1. **Hard Drive Failure**      One of the drives in the RAID array has failed or is no longer...

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Why is there a red light on my NAS unit?

Why is there a red light on my NAS unit?   The red light on the front panel usually indicates one of the following scenarios: HDD Error Causing the Volume RAID in Degraded Mode You will see the system status LED (the one with the cylinder symbol) flashing in red...

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Why is the beeper of NAS making the beeping sound?

By default, there are two scenarios in which the NAS’s beeper will make a beeping sound. System Shutting Down/Booting Up The system will make one single beep sound when it is proceeding to shut down or has booted up. Error or Warning Event The most common...

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