Knowledge Base

Once our support team confirms that the NAS is malfunctioning and still under warranty, we’ll proceed with the RMA process to retrieve the failed unit and repair it according to the warranty policy. If the original packaging box is not available, you can use any suitable box to pack...

The Docker app installation requires an internet connection to pull the container images from Docker Hub.  Without an internet connection, the Docker app cannot be installed properly.

If the NAS HDMI output is not working, please do the following steps to troubleshoot the problem: The same cable and the display can work with other devices. Go to ADM-App Central-Installed to uninstall X.org and ASUSTOR Portal apps and install them again....

If there is a warning message indicating the system is currently in read-only mode, it means that the filesystem is having errors. In this case, the system will set the filesystem to read-only mode to prevent further modification against the data to corrupt the filesystem....

The NAS volume status is indicated as "degraded" due to one or more of the following reasons: 1. **Hard Drive Failure**      One of the drives in the RAID array has failed or is no longer functioning correctly. In a RAID setup, the failure of a single...

The red light on the front panel usually indicates one of the following scenarios: HDD Error Causing the Volume RAID in Degraded Mode You will see the system status LED (the one with the cylinder symbol) flashing in red and green. In this case, you will normally also see the disk...

By default, there are two scenarios in which the NAS’s beeper will make a beeping sound. System Shutting Down/Booting Up The system will make one single beep sound when it is proceeding to shut down or has booted up. Error or Warning Event The most common...