Knowledge Base

How to sign up an account on AbuseIPDB and obtain an API Key?

When enabling IP risk detection, ADM will automatically block potentially harmful IP addresses found in the AbuseIPDB database and add them to the risk detection greylist. These instructions guide you to create an account on AbuseIPDB and obtain an API Key. (Introduced in ADM 4.2.6)...

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How to setup direct connection between the NAS and the PC via a LAN cable

By connecting the NAS to the computer directly via LAN cable, the NAS shell retains its default static IP address which is 169.254.1.2(LAN1), configures the PC LAN IP address to the same segment(for example 169.254.1.10), then you can use ACC to scan and list the directly connected NAS...

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How to enable or disable TLS 1.3 in Windows 10?

TLS 1.3 is the latest security protocol that improves upon TLS 1.2 in terms of security and performance. TLS 1.3 is still not widely used for all apps installed in Windows 10. Click here to learn more about which TLS versions should be used when connecting to an ASUSTOR NAS....

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How do I set up Link Aggregation on an ASUSTOR NAS with an ASUS Wi-Fi router?

The following steps use a ZenWiFi Pro XT12 as an example. Please ensure your router has link aggregation technology built in before continuing. 1. Please use the included Ethernet cables and connect both ports of your NAS to two of your router’s Ethernet ports.  ASUSTOR NAS...

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How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

*The following information pertains to older NAS models, such as the AS20/AS30/AS60 series models running ADM 3.5.9 version. For newer NAS models equipped with ADM 4.0 or a later version, there is no requirement to forward port 80 in order to generate a Let's Encrypt certificate. If you use...

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Which TLS Version Should I Use?

The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established. TLS 1.0 will no longer be supported for security reasons. ADM 4.0 and above...

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What are the limitations of Wake on WAN (WOW)?

Which ASUSTOR NAS models support WOL (Wake on LAN) and WOW (Wake on WAN)? Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions. Listed below are apps that support the updated Wake...

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Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet. https://www.asustor.com/product/AS_U2_5G

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Why some of the services still not work even EZ Router/Port forward enabled?

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22). In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin)...

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How to access NAS's WebDAV service via the Internet?

Remote HTTPS connecting via WebDAV To enable WebDAV remote HTTPS connection, please make sure the following settings are completed. Enable HTTPS connections on ADM. Please refer to  NAS 324: Using HTTPS to Secure NAS Communication  to set a valid SSL certificate....

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Why can't I connect to my NAS over the Internet via DDNS?

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem. 1. Log in to ADM and then select [Settings] > [Manual Connect] >  [DDNS] . Make sure that the DDNS settings are ...

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