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Q: How to Shutdown the NAS properly?

2024-11-06




Here are the  methods to shutdown the NAS properly:

  1. In the browser interface ADM, click the current login account icon on the top right side of the screen, select “Power Off”

  2. In ACC(ASUSTOR Control Center), select the NAS, click “Action” and select “Shut Down”

  3. In the AiMaster app, tab the more option(three dots) icon on the top-right corner of the screen, then select “Shut Down”

  4. Physically press the hardware power button on the unit for 1.5 secs, there will be a beep sound, release the power button and it will proceed to shutdown.

Q: How to change the ASUSTOR ID to another e-mail address?

2023-11-14




If you wish to change the e-mail address you used to create ASUSTOR ID and register the NAS, please go ADM-Settings-Registration to log out the Asustor ID and click the create new account button to use the new email address to create a new ASUSTOR ID.




Once the new ASUSTOR ID is created correctly, you can submit a technical support ticket in our support system if you need us to remove the old e-mail address from our database.
support.asustor.com

Q: I've been affected by ransomware. What should I do?

2022-07-25




If you've been affected by Deadbolt ransomware, please follow the related instructions below.


Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server and ASUSTOR Downloads has been higher than this version, you cannot install the latest version to decrypt the data.
Please select Manual update ADM and download the ADM image file corresponding to your NAS model in Step 2 below, and then manually update this specific ADM version in Step 3.
For further assistance, please submit a support ticket in our Support Center.


Step 1

  • Please turn off your NAS, remove all hard drives and reboot.
  • When the initialization page appears, reinsert the hard drives. (No hard drive detected in slot 1.)


Step 2

  • Wait for a while for the hard drives to go online, and the following screen will appear. Reload the webpage to if the page is not changed.
  • After firmware upgrade in the following initialization, the settings will stay as they were before Deadbolt attack, BUT encrypted files still encrypted, unencrypted files still unencrypted.


  • Please click Live update and then click Next.

Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server has been higher than this version, you cannot install the latest version to decrypt the data.
Please download the ADM image file corresponding to your NAS model, and then manually update this specific ADM version in Step 3.



Step 3

If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version downloaded in the previous step: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3.

If you're on the initialization screen and not connected to the Internet or you don't need to enter the decryption key to retrieve lost data, please download ADM from ASUSTOR Downloads to your computer.


  • Once done, manually update ADM by uploading the ADM image file from your computer as shown below.
  • Please press Next.


Step 4

  • Update.
  • After the update has completed, you'll be able to return to ADM.



If you do not have a computer to update ADM with web browser, you can use the mobile app - AiMaster to update ADM:


  • Log in to your NAS on AiMaster.
  • Confirm the ADM version and update ADM directly if the update dialog appears automatically.


  • Or click [Settings] [ADM Update] to update ADM.


  • After updating ADM with AiMaster, you still need to use web browser for the following ways to restore the data if you want.


If you want to restore data and you have more than one volume installed on your NAS, use MyArchive drives, or have previously made Btrfs snapshots, please refer to the following instructions below.
Restore all backups that you may have. Alternatively, if you have Btrfs snapshots, use Snapshot Center to restore previous versions of files and erase changes done by ransomware.




If regular backups were not kept and you want to enter the decryption key to retrieve lost data:



  • Confirm details and press Install.


  • Wait for installation to complete.


  • Reload the webpage to enter the ransomware screen again. You'll be able to enter the decryption key.

Notice: ASUSTOR is not able to provide decryption keys and does not recommend the financing of criminal activity.


  • If you want to return to ADM, you can do this in one of three ways. You can add backup.cgi after/portal/ in the address bar of your browser, you can hold the power button for three seconds to shut your NAS down and turn it on again or you may use ASUSTOR Control Center or AiMaster to restart your NAS.




  • Afterwards, it is imperative to uninstall Ransomware Status from App Central.


It is possible app data could be encrypted by Deadbolt. After restoring your NAS and offloading recovered data, it is recommended to delete and recreate Volume 1 or re-initialize your NAS to ensure ADM and reinstalled apps work properly.

Q: Why does exFAT need a license on ADM 3.5 but not on ADM 4.0?

2024-01-04




exFAT is now supported free of charge in ADM 4.0 due to a policy change by Microsoft.


Note: AS-20, AS-30 and AS-60 series NAS do not support ADM 4.0 and thus continue to require an exFAT license.


The exFAT file system is proprietary and requires a software license by Microsoft for use in commercial products.

To use exFAT storage devices in ADM, it is necessary to purchase an exFAT license. Click here to find detailed instructions on how to make a purchase and to begin using an exFAT external drive or MyArchive drive easily.

Q: How do I improve the transfer speed when accessing NAS from out side of the network?

2021-05-06




If you are getting slow transfer speed when accessing NAS from out side of the network, here are some configurations may help:

1. ADM-Settings-Manual Connect-DDNS

Enable the service can let the connection request from out side of the network directed to NAS WAN IP.


2. ADM-Settings-Manual Connect-EZ Router

Once it's configured properly, services been enabled in the port forward list can be accessed from out side of the network directly.


3. If you are using AEC(ASUSTOR EZ Connect) to connect to NAS from out side of the network, please check the connection status displayed in AEC interface to see the current connection status.


*If the transfer speed is still slow after above configurations been done, please contact our technical support for more help:

https://support.asustor.com

Q: How to quickly test 2.5-Gigabit NAS performance?

2020-08-06





To test 2.5-Gigabit Ethernet performance without a switch, plug in a 2.5GbE dongle like the AS-U2.5G2 or AS-U2.5G to your PC. Connect your 2.5-Gigabit Ethernet adapter to LAN2 port on your NAS. It will produce a 169 IP address..


Then, for pure file Samba testing, you can just type in your 169 IP addressa or network drive can be mapped to the IP of the 2.5-Gigabit port connected directly to the computer. 




Start testing accordingly.




Q: How do I update ADM? How do I know which version I have?

2021-06-01




Finding ADM version: ADM's version number is found in two locations;


1. By clicking System Information



Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information.


2. [ADM] -> [Settings] -> [ADM Update]


How to update ADM to latest version: ADM has a built-in online update mechanism. Once a new version is released, a notification will show up when you open the ADM. You can update it right away, or go to [Settings] -> [ADM] Update to update it later. You can also create scheduled updates.

If you do not wish to see the notification, you can uncheck this function in [Settings] -> [ADM Update].



To help you understand the ADM update mechanism, please click the "?" icon in the upper right corner.


If you are having problem to upgrade ADM, here is the link to troubleshoot the issue:

Q: What can I do if ADM update not work?

Q: Where is the ADM Health Record?

2023-11-01




Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to ASUSTOR Customer Support.

You can find the item in ADM-Dr.ASUSTOR-Support Tools



If you are using ADM version older than ADM4.1, this option could be found in ADM-System Information-Dr.ASUSTOR.

 

Click Export Health Record in Dr. ASUSTOR, it will generate the NAS Health Recrod and pop up the download windows to select the download path to computer.


Privacy Statement: ASUSTOR is committed to protecting your privacy, All exported health records will be encrypted and only the following information will be downloaded.
1. System events
2. NAS kernel messages
3. Basic settings

*The password to unzip the NAS Health Record file is the last 6 digits of the NAS serial number which is also the file name of the NAS Health Record file.

Q: How can I change the amount of failed login attempts?

2024-01-02




In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings.

Click Settings.

Click ADM Defender, then Network Defender.

The default is three times. Pressing the reset button will unban all IP addresses currently blocked.

If you are having issue or problem to configure the Network Defender, please submit a support ticket in our support center for further help:
https://support.asustor.com/

Q: How do I reset the password on my NAS?

2024-06-25




ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password(default password is admin), once its reset, there will be a beep sound come from the unit's beeper.


Results will be as below.



  • System admin account password will return to “admin”, the account name and its password are both admin
  • HTTP and HTTPS ports used to connect to ADM will return to 8000 and 8001 respectively.
  • Network settings will return to default settings and ASUSTOR Control Center will be able to find your NAS one the network.
  • ADM Defender will revert to accept all connections.


Data will not be affected and the NAS can continue to be used normally.





ASUSTOR College FAQs - Resetting Settings on your ASUSTOR NAS with the Reset Button - YouTube


If there is no beep sound or the password didn't reset, please submit a support ticket in our support center for further help:
https://support.asustor.com/


Learn More

Q: What network ports are used by ASUSTOR NAS services?

2022-05-06




Please refer to the table below for a list of network ports used by ASUSTOR NAS services.


Utilities Port Protocol
ASUSTOR Control Center 8888, 8889 UDP

System Services Port Protocol
ADM Web service 8000, 8001 TCP
AFP 548 TCP
Common Unix Printing System 631 TCP
FTP service (Server) 21 TCP
FTP service (Client) 55536 ~ 56559 TCP
iSCSI service 3260 TCP
MariaDB 3306 TCP
NFS 2049 TCP/UDP
Rsync service 873 TCP
Samba 137, 138, 139, 445 TCP
SSH service 22 TCP
WebDAV 9800, 9802 TCP
Web Server/Wen Center 80, 443 TCP

NAS Apps Port Protocol
ASUSTOR Portal 8807 TCP/UDP
Download Center 51417 TCP/UDP
Emby Server 8096, 8920 TCP/UDP
OwnTone 3689 TCP
KODI 88, 36667 TCP/UDP
LooksGood 9900 ~ 9908 TCP
Mail Server 25, 110, 143, 465, 993, 995 TCP
MiniDLNA 8200 TCP/UDP
MinimServer 9790 TCP/UDP
MongoDB 27017 TCP/UDP
Mono 7788 TCP
Plex Media Server 32400 TCP/UDP
PostgreSQL 5432 TCP/UDP
Remote Center 8809 TCP/UDP
Shell In A Box 4200 TCP
Surveillance Center 554, 1884, 8884, 12000, 14000, 60000 TCP
UPnP Media Server V2 5001 TCP/UDP
VirtualBox 3389 TCP/UDP
VPN Server 1194, 1195, 1723, 1812, 1813 TCP/UDP

Q: What do the LEDs on my NAS mean?

2024-11-07




What do the LEDs on my NAS mean?

This article explains what the various LEDs mean on an ASUSTOR NAS for troubleshooting.

A) AS10, AS11, AS31, AS32

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Green - Indicates that the NAS is powered on.

System LED – Green – Flashes when booting – Dim with intermittent flashing to indicate malfunction – Steady upon completion of boot process.

Network LED – Green – Indicates when a network connection has been established.



(B) AS33, AS40, AS52, AS53

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Blue – Indicates that the NAS is powered on.

System LED – Green or red - Green – Flashes when booting – Red to indicate malfunction – Steady upon completion of boot process.

Network LED – Purple and blue – Indicates when a network connection has been established. Blue means Gigabit, purple means 10-Gigabit.


(C) AS2, AS2TE, AS3, AS50, AS51, AS6, AS61, AS62, AS63, AS64, AS65, AS66, AS67, AS70, AS71.

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Blue - Indicates that the NAS is powered on.

System LED – Green, red or orange - Green – Flashes when booting – Red to indicate malfunction – Steady upon completion of boot process – Orange to indicate sleep.

Network LED – Blue – Indicates when a network connection has been established.

\

(D) FS67
The LED indicators can be found on the left panel above the machine. The statuses indicated from left to right are:
Power LED: It should be a solid blue light after powering on.
System LED indicator: It should be a steady green light after booting is complete.
Network connection LED indicator: It should be a solid blue or purple light after the boot is complete.
As shown below

*If the NAS's memory has been upgraded, please restore the memory to default installation to verify if it's the upgrade memory module causing the issue.

*If the system LED(green) is blinking for more then 10 minutes after power on the NAS without any hard drive installed, please contact technical support for further help:

https://support.asustor.com/


Why is there a red light on my NAS unit? - ASUSTOR Inc.

Q: How do I set up 2-step verification on my ASUSTOR NAS?

2023-11-07




2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time verification code when logging into ADM. Verification codes are obtained from authenticator apps installed on your mobile device. The supported authenticator apps include Google Authenticator for Android, iPhone, and BlackBerry and Authenticator on Windows Phone.

The steps outlined below will show you how to configure and use 2-step verification on your ASUSTOR NAS.

Enabling 2-step verification

STEP 1

  • Log into ADM with your own account.
  • Click on the account icon on the top taskbar of ADM desktop.
  • Click on [Personal].

 

STEP 2

  • Select the [Enable 2-step verification] to launch the 2-step verification setup wizard.

 

  • Click [Next].

 

STEP 3

  • Download and install an authenticator app on your mobile device, such as Google Authenticator (for Android/iPhone/BlackBerry) or Authenticator (for Windows Phone).

 

STEP 4

  • Open the authenticator app and scan the provided QR code.
  • Once the key is generated in the authenticator app, click [Next].

 Note: The mobile app and NAS must both be synchronized with NTP.

 

  • Alternatively, you can click the link to manually enter a secret key. Click [OK] to close the window.
  • Once the key is generated in the authenticator app, click [Next].

 

STEP 5

  • The authenticator app should be generating a 6-digit verification code now.
  • Enter this code into the text field in the wizard in order to confirm that the configurations are correct.
  • Click [Next].

 Note: If an error occurs, please make sure that the system time on your mobile device and ADM are synchronized. Also, verification codes are updated periodically, so make sure that the code you entered has not expired.

 

STEP 6

  • Click [Finish] to complete the setup.

 

STEP 7

  • Once the setup wizard is finished, click [OK] to save the settings.




Sign in to your ADM with 2-step verification

 

STEP 1

  • On the ADM Sign in screen, type in your username/password and click [Sign in].

 

STEP 2

  • Open the authenticator app on your mobile device and then enter the 6-digit verification code provided. You should be able to successfully sign into your ADM.

 

  • Enter the 6-digit verification code provided by the authenticator app to sign in from mobile apps.




Disabling 2-step verification

 

STEP 1

  • Log into ADM with your own account.
  • Click on account icon on the taskbar in the top of ADM desktop.
  • Click on [Personal].

 

STEP 2

  • Deselect the [Enable 2-step verification] to disable 2-step verification.
  • Click [OK].

Q: How do I install the Teamspeak server and client ?

2021-04-27




Please follow the steps below to install the Teamspeak server and client.

1. First, please search for and install Teamspeak server from App Central on your NAS.




2. After Teamspeak server has been installed, the teamspeak directory will be installed into the Public shared folder in order to allow access to configuration and logs. Please check your Public shared folder and download the log files from the logs folder.



3. Open the log file and find your Privilege Key. Token=”xxxxxxx” will be your Privilege Key as shown in the graphic below.




4. Download and install the Teamspeak 3 client from the official website: https://www.teamspeak.com/downloads




5. Open the client and log in to your Teamspeak 3 server using your Privilege Key (from step 3).




If you are encountering other issue during the installation, please contact with our technical support:

https://support.asustor.com/

Q: How do I choose the right hard disks for my NAS?

2016-10-28




ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table: https://www.asustor.com/service/hd?id=hd


Q: How can I adjust the fan speed on my NAS?

2025-02-04




You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice.

ASUSTOR NAS provides four different fan speed modes:

Auto: The rotation speed of the fan will be adjusted automatically according to the NAS’s CPU and hard disk temperatures.

Low speed: The rotation speed of the fan will be lowered, producing less noise. However, the temperature of the NAS may increase.

Medium speed: The fan will rotate at medium speed.

High speed: The fan will rotate at a high speed, producing more noise. The temperature of your NAS may decrease.

 

 

If you are encountering the FAN speed or abnormal noise issue, please contact with our technical support:
https://support.asustor.com/

Q: Where can I find the identity information (serial number) for my ASUSTOR NAS?

2018-10-03




After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM.

Exterior of the original packaging



Underneath the device


包裝2


From within ADM: After logging into ADM, select [System Information] -> [About This NAS].


Q: What do the different parts of the ASUSTOR NAS model numbers mean?

2016-10-28




ASUSTOR uses the naming conventions presented below to create model names for each NAS product. Once you know what each part of the model name represents, it is quite simple to understand!

ASUSTOR NAS Model Naming Conventions




1.   ASUSTOR

2.   Represents the series of the model: For example, 10, 31, 32, 50, 51, 61, 62, 70 series.

3.   Represents the number of drive bays on the model: For example, 02 will mean 2 drive bays while 04 means 4.

4.   Represents the model type:

T = Tower

RS = Rackmount Single Power Supply

RD = Rackmount Dual Power Supply

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