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Q: Does the RMA process need to use the original package box for sending the unit back for repairing?

2024-11-06




Once our support team confirms that the NAS is malfunctioning and still under warranty, we’ll proceed with the RMA process to retrieve the failed unit and repair it according to the warranty policy.
If the original packaging box is not available, you can use any suitable box to pack the failed NAS. Just remember to pack it well to prevent collisions during transportation.

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