Q: How to Shutdown the NAS properly?

2024-11-06

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Here are the  methods to shutdown the NAS properly:

1. In the browser interface ADM, click the current login account icon on the top right side of the screen, select “Power Off”
   

2. In ACC(ASUSTOR Control Center), select the NAS, click “Action” and select “Shut Down”
   

3. In the AiMaster app, tab the more option(three dots) icon on the top-right corner of the screen, then select “Shut Down”
   
   

4. Physically press the hardware power button on the unit for 1.5 secs, there will be a beep sound, release the power button and it will proceed to shutdown.

Q: Does the RMA process need to use the original package box for sending the unit back for repairing?

2024-11-06

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Q: How to transfer photos from Google Albums to NAS?

2024-09-24

---

1. Open Google Takeout: Search for “Google Takeout” in your browser and log in to your Google account.
   • Select data to export: Deselect all items and check only “Google Albums”.
   • Choose the file format and delivery method: Usually ZIP format is chosen, and it is recommended that you choose to be notified by email of the download link. Click the “Create Export Job” button.
   • Download the file: After waiting for Google to complete the export, you will receive an e-mail with a download link. Click on the link to download the ZIP file.
   • Extract File: Extract the downloaded ZIP file to your computer.
2. Upload photos to the ASUSTOR NAS:
   • Via Web Interface: Log in to the web interface of your ASUSTOR NAS, locate “File Explorer” or “File Explorer”, and upload the decompressed photos to the specified folder.
   • Via FTP/SFTP: Use FTP or SFTP software to connect to your NAS to upload photos.
   • Via SMB/CIFS: Mount the shared folder of your NAS as a network disk on your computer to copy photos directly.

Q: Why Docker app can't be installed without internet

2024-08-07

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Q: What to do if the HDMI output is not working

2024-08-07

---

If the NAS HDMI output is not working, please do the following steps to troubleshoot the problem:

1. The same cable and the display can work with other devices.

2. Go to ADM-App Central-Installed to uninstall X.org and ASUSTOR Portal apps and install them again.

3. Go to ADM-ASUSTOR Portal-Resolution to adjust the output resolution

Q: What to do if the volume filesystem status is read-only

2024-08-07

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If there is a warning message indicating the system is currently in read-only mode, it means that the filesystem is having errors.

In this case, the system will set the filesystem to read-only mode to prevent further modification against the data to corrupt the filesystem.

To avoid data corruption, please backup data immediately and go to ADM-Settings-Factory Default to reinitialize the system to exclude the filesystem error and the read-only mode.

Q: Why is the volume status degraded?

2024-08-07

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The NAS volume status is indicated as "degraded" due to one or more of the following reasons:

1. **Hard Drive Failure**  

   One of the drives in the RAID array has failed or is no longer functioning correctly. In a RAID setup, the failure of a single drive can cause the entire volume to enter a degraded state.

2. **Drive Disconnection**  

   A hard drive may have become disconnected or is not properly seated in its bay. This can occur due to physical disturbances or loose connections.

3. **Sector Errors**  

   One or more drives may have developed bad sectors or other read/write errors that have led to the RAID controller marking the volume as degraded.

4. **RAID Rebuild Interruption**  

   If a RAID rebuild process was initiated and then interrupted or failed, the volume can enter a degraded state.

You can check the above scenarios on the ADM-Storage Manager-Volume page.

Q: Why is there a red light on my NAS unit?

2024-11-07

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The red light on the front panel usually indicates one of the following scenarios:

1. HDD Error Causing the Volume RAID in Degraded Mode
   You will see the system status LED (the one with the cylinder symbol) flashing in red and green. In this case, you will normally also see the disk tray LED turn red to indicate the position of the failed disk. 

You can go to ADM-Storage Manager-Volume to check the current volume status.

 

2. NAS Hardware Error
   You will see the power button LED or the system status LED turned red. 

You can go to ADM-System Information-Log to check the event.

 

3. NAS S3 Sleep Mode or LED Night Mode
   You will see the power LED in an orange color (not exactly red). In the system S3 sleep mode, the power LED will be in a solid orange status. In the LED night mode, the power LED will be orange and flash every 10 seconds. 

You can go to ADM-Settings-Hardware-System/Energy Control to configure the above items.

 

If you can't find the reason for the red light, please contact ASUSTOR technical support.

support.asustor.com

Q: Why is the beeper of NAS making the beeping sound?

2024-07-19

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By default, there are two scenarios in which the NAS’s beeper will make a beeping sound.

1. System Shutting Down/Booting Up
   The system will make one single beep sound when it is proceeding to shut down or has booted up.

2. Error or Warning Event
   The most common case is that one of the volume RAID member HDDs has failed, and the volume status becomes “degrade mode.”

You can modify the above buzzer settings in the ADM-Settings-Hardware-System-Buzzer section.

If you can’t find the issue that causing the beeping sound, please contact ASUSTOR technical support.

Q: Security Reminder

2024-03-08

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ASUSTOR has recently noticed an increase in ransomware attacks.

ASUSTOR strongly recommends taking the following actions to ensure your data is secure again:

• Change your password.
• Use a strong password.
• Change default HTTP and HTTPS ports. Default ports are 8000 and 8001 respectively.
• Turn off Terminal/SSH and SFTP services and other services you do not use.
• Enable the AbuseIPDB risk detection greylist.
• Make regular 3-2-1 backups and ensure backups are up to date.

Keep your ASUSTOR NAS up to date as updates provide security fixes.

Click here to read more about how to protect your data from ransomware.

Q: M.2 SSD Drive Installation Guide For AS7112RDX/AS7116RDX NAS

2024-02-22

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Q: M.2 SSD Drive Installation Guide For AS7110T NAS

2024-02-22

---

appendix
1.Easy Troubleshooting

Q: M.2 SSD Drive Installation Guide For ASUSTOR AS66 Series NAS

2024-02-22

---

Installation Guide

1.Chassis Removal
Select Shutdown in the ADM menu to turn off the NAS.


Remove all cables and power cords from the NAS.


Use a Phillips screwdriver to remove the top cover screws and stow them for later installation.


Remove the cap by pressing the side of the cap with both hands and gently pushing it outward.


2.Installing an M.2 Solid State Drive
Remove two screws from the board where M.2 is installed in the direction of the arrow as shown in the following figure.


Remove two screws from the board where M.2 is installed in the direction of the arrow as shown in the following figure.


appendix
1.Easy Troubleshooting

Q: M.2 SSD Drive Installation Guide For ASUSTOR AS65 Series NAS

2024-02-22

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Installation Guide

1.Chassis Removal
Select Shutdown in the ADM menu to turn off the NAS.


Remove all cables and power cords from the NAS.


Use a Phillips screwdriver to remove the top cover screws and stow them for later installation.

Remove the cap by pressing the side of the cap with both hands and gently pushing it outward.


2.Installing an M.2 Solid State Drive



Insert the M.2 SSD into the first slot diagonally and push the metal contacts all the way into the slot as shown below.

Q: M.2 SSD Drive Installation Guide For ASUSTOR AS54 Series NAS

2024-02-22

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Installation Guide

1.Chassis Removal
Select Shutdown in the ADM menu to turn off the NAs.


Remove all cables and power cords from the NAS.


Use a Phillips screwdriver to remove the top cover screws and stow them for later installation.


Remove the cap by pressing the side of the cap with both hands and gently pushing it outward.


2.Installing an M.2 Solid State Drive
As shown in the figure below, install the SSD in the order of the numbers on the M.2 board.

Q: Severe Vulnerability Detected - Update Surveillance Center Now

2024-02-07

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An emergency update is being pushed for Surveillance Center in response to a severe vulnerability detected in the software that could potentially allow an attacker to gain control elevated privileges to execute code on ADM to install malware. This update fixes this underlying vulnerability. ASUSTOR strongly urges all users of Surveillance Center for ADM to install the latest version as soon as possible to protect themselves and to minimize the risk of malware infection. ASUSTOR also recommends taking additional security measures to guard against the potential harms of malware in accordance with previously announced protective measures.

ASUSTOR strongly recommends taking the following actions to ensure your data is secure:

• Change your password.
• Use a strong password.
• Change default HTTP and HTTPS ports. Default ports are 8000 and 8001 respectively.
• Turn off Terminal/SSH and SFTP services and other services you do not use.
• Make regular backups and ensure backups are up to date.
• Turn on and update snapshots if available.
• Enable the AbuseIPDB risk detection greylist.

Q: How to install an M.2 SSD hard disk?

2023-12-21

---

Model:

• AS54 Series
• AS65 Series
• AS66 Series
• AS67 Series
• AS7110T
• AS7112RDX/AS7116RDX
• FS67 Series

Q: How to sign up an account on AbuseIPDB and obtain an API Key?

2024-07-12

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When enabling IP risk detection, ADM will automatically block potentially harmful IP addresses found in the AbuseIPDB database and add them to the risk detection greylist. These instructions guide you to create an account on AbuseIPDB and obtain an API Key. (Introduced in ADM 4.2.6)

Registration:

• Open a web browser and go to the AbuseIPDB website.
• Click SIGN UP.

• Select a plan and click SIGN UP. This guide guides you through the free plan.

• After filling in the required information, click REGISTER.
• AbuseIPDB will send a verification letter to the registered email address. Please verify that this is a working email account.

Create API Key:

• After the account is verified, log in to AbuseIPDB.
• Click Account.

• Select API and click Create Key.

• Entering a name, click CREATE.

• After the API Key is generated, you can copy it directly and click CLOSE.

• Paste the API Key in Risk Detection Greylist page under ADM Defender and click Verify.

• You can log in to your account at any time to copy the API Key, or you can delete the Key.

---

Learn More

Q: How to change the ASUSTOR ID to another e-mail address?

2023-11-14

---

Q: How to extract data from a hard drive (single) of my failed NAS by using a PC?

2023-11-02

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Please follow the steps below. 1. Power off the NAS. 2. Pull out a hard drive (single). 3. Attached your HDD to your PC whether inserting it into a hard drive slot or using a hard drive enclosure. 4. Visit below link to download the Ubuntu Desktop (Linux Live CD)    http://www.ubuntu.com/download/desktop 5. Visit below link to download the program which helps you create bootable Live USB drives for Linux distribution without burning a CD. (PLEASE NOTE THAT ALL THE DATA ON THE USB DRIVE WILL BE ERASED AFTERWARDS.)   http://unetbootin.sourceforge.net/ 6. Reboot your computer and then set the USB drive as first boot device. 7. After boot into the USB drive (which has Ubuntu Desktop installed by step 5), click the top icon on the left hand side bar. And then search “Terminal” 8. Click “Terminal” -> pop up a window -> Key in “sudo -i” 9. Install "mdadm."   Key in "sudo -i" -> Key in "apt-get install mdadm" 10. Use "Tab" to move the cursor to OK 11. Select "No configuration" 12. Install "lvm2."      Key in "sudo -i" -> Key in "apt-get install lvm2" 13. Mount the NAS drive.       Key in "mdadm -Asf && vgchange -ay" 14. You can see the drive has been mount shown as below . 15.Click on the icon circled in above picture and then you will be able to access your data afterwards.

 

Q: How Do I Configure Network Printers on an ASUSTOR NAS?

2023-09-22

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When a computer, a printer and an ASUSTOR NAS are within the same network, configuring a printer connected to your ASUSTOR NAS as a network printer allows you to turn compatible USB printers into a network printer.

There are things you need to know before starting.

1. Install your printer’s driver on any computers that will be printing.
2. Use a compatible printer listed below:

   https://www.asustor.com/service/printer?id=printer

Steps for creating a print server:

• ADM External Devices Printer.
• Make sure the USB printer is detected, and click Settings.
• Select Network Printer, and then click OK.

• Go to the Windows Settings Devices Printers & scanners.
• Click on Add a printer or scanner.

• The phrase, “The printer that I want isn’t listed” will be displayed after searching for a while. Click on it when it appears.

• Press Select a shared printer by name, and input the URL with the following format, and then press Next.
  http://your_NAS_IP:631/printers/NAS_Server_Name(Printer_Model)

The printer name will be combined with the NAS Server Name and printer model.
Please replace any spaces found on the printer model with underscores ‘_’ as spaces are not valid characters.
Example: HL-1110 series HL-1110_series

• Select the correct printer driver to install the printer. Click Next.

• Select Set as the default printer if needed, and click on Finish.

• You should be able to select your printer when printing a document or file.

Q: How to setup direct connection between the NAS and the PC via a LAN cable

2023-09-06

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By connecting the NAS to the computer directly via LAN cable, the NAS shell retains its default static IP address which is 169.254.1.2(LAN1), configures the PC LAN IP address to the same segment(for example 169.254.1.10), then you can use ACC to scan and list the directly connected NAS information.

Q: LooksGood launching problem from MAC Safari browser

2023-09-04

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If you are using the Safari browser and encountering the issue with launching the LooksGood app from ADM, it is because the local IP address doesn't have a valid SSL certificate, and you can use HTTP instead of HTTPS to avoid such a problem.

Q: How Do I Connect an IP Camera to Surveillance Center with ONVIF?

2023-09-07

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ONVIF Profile S and Profile T certification allows Surveillance Center to further expand compatibility for IP cameras through the ONVIF protocol. That means system integrators and home users can take advantage of boosted interoperability and a more flexible installation with standard features like device search, live viewing and recording, PTZ functionality control, in-camera motion detection and digital input, or camera video settings.

To connect an IP camera through ONVIF, please make sure the device is compliant with ONVIF Profile S or Profile T.

A list of ONVIF compliant devices can be found by clicking the link below:

ONVIF-Compliant Products

• Click Add under Camera in Settings.

• Select the option to search for ONVIF compliant cameras on your local network.

• Select a camera.

• Input the camera’s administrator username and password.
• Click Test to see if the settings are working properly.
• If a snapshot or green checkmark is appears, then it should be working properly.

If the device cannot be discovered, please go back to previous step and select the option to enter the camera information manually.

Select ONVIF as the brand and Generic as the model.

Input the following information for the rest of the fields:

• IP/Host: Camera's IP or host.
• Port: Camera's HTTP port. Usually port 80.
• Username/Password: Camera's administrator username and password.
• Click Test to see if the settings are working properly.
• If a snapshot or green checkmark is appears, then it should be working properly.

Differences between ONVIF and RTSP.

• : Supported
• : Not supported

Q: Using USB IP Printers on an ASUSTOR NAS

2023-03-30

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When a computer, a printer and an ASUSTOR NAS are within the same network, a USB IP printer allows you to use a printer connected to your ASUSTOR NAS through a computer.

Steps for setting up:

1. Download ASUSTOR Control Center from the ASUSTOR website and ensure that ASUSTOR Control Center can see your NAS.
2. Please use the following compatible USB printers to connect to the NAS over the USB port:

   https://www.asustor.com/service/printer?id=printer

Steps for using a USB IP printer:

• External Devices Printer.
• Make sure the USB printer is detected, and click Settings.
• Select USB IP Printer, and then click OK.

• Go to ACC. Make sure ACC has detected the NAS, and make sure there is a printer icon in the enabled place.
• Click Action USB IP Printer.

• Click the printer device and click Connect.

• After successful connection and activation, the icon on ACC will turn red.

• Windows will find the printer device in Settings Devices Printers and scanners.

Q: What are the advantages of using an ASUSTOR NAS with retro computers?

2023-03-09

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Retro computing is a popular hobby that often manifests in three major ways. People use retro computers for collection purposes, nostalgia and gaming with titles not compatible on newer operating systems. An ASUSTOR NAS can keep files related to retro computing, including software, drivers and games stored safely in an ASUSTOR NAS as a backup to avoid leaving data on older hard drives that can be often unreliable. Data and games can be transferred to a retro computer when needed or often simply run directly off an ASUSTOR NAS through SMB or AFP. ASUSTOR NAS devices continue to maintain official support for a variety of protocols to maintain compatibility with a wide variety of devices.

Q: Can I use my ASUSTOR NAS with retro operating systems like Windows 98 and MS-DOS?

2023-03-09

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Absolutely! As long as a computer's hardware and operating system supports networking and at least one protocol supported by ADM, your retro PC or Mac should be able to connect and access files. Many protocols are either supported natively or with the addition of apps. Windows 95, Windows 98 and Windows Me natively support WebDAV and SMB while FTP support can be added through the use of third party apps. MS DOS and Windows 3.1x also support FTP with the use of third party apps like mTCP or WS_FTP LE. Older versions of macOS continue to happily use AFP and FTP as well.

Q: Adding or removing a Google Cloud Storage task in Cloud Backup Center

2022-10-20

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Adding a Google Cloud Storage backup task:

You need to have an account and first apply for Google Cloud Storage service. Afterwards, go to your Google Cloud Storage project page to set up IAM Permissions.

Step 1

Screeenshots are for reference only. Your mileage may vary.

• Click IAM & Admin or IAM Permissions.

Step 2

• Click ADD.

Step 3

• Open Cloud Backup Center to add Google Cloud Storage.

• After copying the Cloud Backup Center service account, go back to the Google Cloud Storage page to add the copied information to the new principals column.

Step 4

• Select Storage Admin when adding roles.

Step 5

• Click SAVE to complete.

• Now you can add your project to Cloud Backup Center.

Step 6

• Go back to your Google Cloud Storage project page and copy the Project ID.

Step 7

• Return to Cloud Backup Center to paste it into the column to begin setting up a backup job.
• Learn more by clicking the links below.
  • Upload: https://www.asustor.com/online/College_topic?topic=254#2.1
  • Download: https://www.asustor.com/online/College_topic?topic=254#2.2

Removing Cloud Backup Center service account from your Google Cloud Storage backup tasks.

• Head to IAM & Admin page from your Google Cloud Storage project and click Edit.

• Click delete.

• And then save your changes.

Q: How to enable or disable TLS 1.3 in Windows 10?

2024-06-25

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TLS 1.3 is the latest security protocol that improves upon TLS 1.2 in terms of security and performance. TLS 1.3 is still not widely used for all apps installed in Windows 10.

Click here to learn more about which TLS versions should be used when connecting to an ASUSTOR NAS.

Windows 11 has TLS 1.3 enabled by default, the settings are not required to change in Windows 11.

TLS 1.3 is not enabled in Windows 10 by default. If you are using network apps that require or support TLS 1.3, you should enable TLS 1.3 in Windows 10.

• In Windows 10, click [Search] on the [Taskbar].
• Enter [regedit] and then you will find [Registry Editor] here.
• Click on [Open].

Enable TLS 1.3:

• Find the following path in the left panel of the Registry Editor:
  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.3\Client]
• Double-click on [Enabled].
• In the [Value data] field, change the value to [1] and click [OK].

Note: If you cannot find the above path in Windows 10, please right-click on the right panel according to this path, create [TLS 1.3] and [Client] key path in turn, and then create 2 DWORD (32-bit) values [DisabledByDefault] and [Enabled] with default value 0.

You can click here to download the Windows registration file to create the key path and default value, and then modify it. (MD5: b003f9e7fd0b825fafd02f915d7de0ca)

However, if some apps you are using in Windows 10 do not support TLS 1.3, the apps possibly do not work properly by TLS 1.3 is enabled, and you should disable TLS 1.3 in Windows 10.

Disable TLS 1.3:

• Find the following path in the left panel of the Registry Editor:
  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.3\Client]
• Double-click on [Enabled].
• In the [Value data] field, change the value to [0] and click [OK].

---

Learn More

Q: Supported formats for streaming playback and transcoding on ASUSTOR NAS

2024-10-23

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Q: Safely using M.2 SSDs as primary NAS storage

2023-03-03

---

If M.2 SSDs are installed as the primary volume, ASUSTOR recommends using at least two M.2 SSDs to minimize the risks of boot failure should an SSD fail. If one SSD is used as Volume 1, your NAS may not boot into your installation of ADM and data on hard drive volumes will need to be recovered through use of a computer running Linux to access data. ADM volumes cannot be migrated to different installations of ADM.

Q: Why doesn’t ASUSTOR offer Hybrid RAID?

2022-08-04

---

Q: How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

2022-08-04

---

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no longer accessible, contact our Customer Care Center to have the Cloud ID released from the old NAS. Please provide the serial number of the NAS and the email address used for your ASUSTOR ID account.

Steps:

ADM > Settings > EZ-Connect > Rename

Q: How do I set up Link Aggregation on an ASUSTOR NAS with an ASUS Wi-Fi router?

2022-08-08

---

Q: What is the maximum number of expansion units supported on an ASUSTOR NAS?

2024-11-15

---

Q: How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

2023-10-23

---

*The following information pertains to older NAS models, such as the AS20/AS30/AS60 series models running ADM 3.5.9 version. For newer NAS models equipped with ADM 4.0 or a later version, there is no requirement to forward port 80 in order to generate a Let's Encrypt certificate.

If you use ASUS router or some of the router that use 80 port by default, you have to manually go to router settings to set up 80 port with your NAS internal network IP to enable Let\'s Encrypt.

Your NAS internal network IP is 192.XX.XXX which can be found in Network settings like below picture.

ASUS Router settings:

You can change the local port to any non-80 port.

Sometimes, some router doesn't support 80 port even you setting up 80 port for port forwarding in router.
Please help to check the WAN IP + 80 port is working.

*If you are not able to see the Congratulations page by accessing http://NAS WAN IP from outside of the network, it means Let's Encrypt can't connect to NAS's Web Server to issue certificate neither.

Here is the procedure to troubleshooting this issue:

1. Check if you can see the Congratulations page by accessing http://NAS local IP from the same local network as NAS unit.

 

2. Change uplink router device to EZ Router compatible model and use ADM-Settings-Manual Connect-EZ Router to configure port forward:

https://www.asustor.com/en-gb/service/router?id=router

3. Contact ISP support to check if port80 was blocked from ISP side.

If above steps not resolving the problem, please contact our support center for further help:

https://support.asustor.com/

Q: How Do I Connect an IP Camera to Surveillance Center with RTSP?

2023-10-03

---

To connect an IP camera with RTSP, the correct RTSP path of a camera must be found first. This information is often found from camera vendors. If the vendor does not provide this information, information for most cameras can be found at the Camera Connection Database.

• Click Add under Camera in Settings.

• Select the option to enter the camera information manually.

For the brand, select [User-Defined] and for the model, select [RTP over RTSP (TCP)] or [RTSP and RTP over HTTP].

Input the following information for the rest of the fields:

• IP/Host: Camera's IP or host.
• Port: Camera's HTTP port. Usually port 80.
• RTSP Path: The RTSP address looks like this: rtsp://ip_address/channel1. Replace the channel with the channel of the camera in use.
• RTSP Port: The RTSP port is normally port 554. If you have selected RTSP and RTP over HTTP for the model, this field will not appear.
• Username/Password: Camera's administrator username and password.
• Click Test to see if the settings are working properly.
• If a green check mark is there, then it means it’s working properly.

You can also select [Multiple RTP over RTSP (TCP)] if the camera support to use multiple RTSP path.

Take TP-Link Tapo C200 as an example:

• Model: Select RTP over RTSP (TCP).
• IP/Host: TP-Link Tapo C200 IP or host.
• Port: TP-Link Tapo C200 HTTP port: 554.
• RTSP Path: The RTSP address for TP-Link Tapo C200: rtsp://ip_address/stream1. Enter "/stream1" here.
• RTSP Port: The RTSP port is normally port 554.
• Username/Password: Camera's administrator username and password.
• Click Test to see if the settings are working properly.
• If a green check mark is there, then it means TP-Link Tapo C200 is working properly.

Note: Tapo Care works best with one of the NVR or microSD card recordings, not both. At this point, the NVR recording will be disabled if Tapo Care and microSD card recording both work. To restart recording on the NVR, remove the microSD card from the camera. Please refer to TP-Link FAQ for more information.

Differences between ONVIF and RTSP.

• : Supported
• : Not supported

Q: Using Firefox to connect LooksGood with HTTPS

2022-05-04

---

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS.

1. Open the Firefox menu and click on [Settings].

   

2. Select [Privacy & Security] [Certificates] [View Certificates...].

   

3. The Certificate Manager window will now open. Select the [Servers] tab and click on [Add Exception…].

   

4. In the "Location" field, enter [https://172.16.x.xx:9907] (172.16.x.xx is your NAS IP) and then click on [Get Certificate]. After you are finished, click on [Confirm Security Exception].

   

5. Repeat previous step and then enter [https://172.16.x.xx:9908] to add another port connection.

   

6. Please restart Firefox after applying the settings.

Q: Using Firefox to connect Surveillance Center with HTTPS in Windows

2023-02-10

---

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS.

Note: The maximum security protocol supported by Surveillance Center is TLS 1.1. To use Surveillance Center, please adjust your settings to match. TLS settings are found in ADM Settings under General.

1. Open the Firefox menu and click on [Settings].

   

2. Select [Privacy & Security] [Certificates] [View Certificates...].

   

3. The Certificate Manager window will now open. Select the [Servers] tab and click on [Add Exception…].

   

4. In the "Location" field, enter [https://127.0.0.1:7683] and then click on [Get Certificate]. After you are finished, click on [Confirm Security Exception].

   

Q: Which TLS Version Should I Use?

2023-08-14

---

The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established.

TLS 1.0 will no longer be supported for security reasons.

ADM 4.0 and above supports TLS 1.1, 1.2 and 1.3.
ADM 3.5.9.RRS1 and above supports TLS 1.1 and 1.2.

After enabling HTTPS connection in Settings under General, select the appropriate minimum TLS protocol version for HTTPS connections according to your needs:

1. TLS 1.1: Allow connections using TLS 1.1, 1.2 or 1.3.
   • Compatible with most browsers such as Chrome, Firefox, Edge, Safari and all ASUSTOR apps.
   • Contains minimal security.
2. TLS 1.2: Allow connections using TLS 1.2 or 1.3, this is the system default.
   • Compatible with most browsers such as Chrome, Firefox, Edge, Safari.
   • Compatible with most ASUSTOR apps.
   • Surveillance Center not yet supported.
3. TLS 1.3: Only allow connections using TLS 1.3.
   • Compatible with modern browsers including, but not limited to Chrome, Firefox, Edge, Opera and Safari.
   • Compatible with Android 10 and above, iOS 12.5 and above.
   • Listed below are apps that cannot connect with HTTPS at this moment in time:
     • ASUSTOR EZ Sync (AES) Windows
     • Surveillance Center
   • Known issues for iOS apps currently being worked on:
     • AiFoto3 is not able to play back video files from a NAS using an HTTPS connection.
     • AiMusic is not able to play back audio files from a NAS using an HTTPS connection.
     • AiData is not able to play back video files from a NAS using an HTTPS connection.
     • AiSecure is not able to play back surveillance recordings from a NAS using an HTTPS connection.

TLS 1.3 is not enabled in Windows 10 by default. Setting the minimum TLS protocol for HTTPS connections in ADM settings 1.3 means it will only accept connections using TLS 1.3. Connections using TLS 1.2 or below will be unable to connect. Please click here to learn how to enable TLS 1.3 in Windows 10 to increase security when connecting to your NAS.

Q: I've been affected by ransomware. What should I do?

2022-07-25

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If you've been affected by Deadbolt ransomware, please follow the related instructions below.

Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server and ASUSTOR Downloads has been higher than this version, you cannot install the latest version to decrypt the data.
Please select Manual update ADM and download the ADM image file corresponding to your NAS model in Step 2 below, and then manually update this specific ADM version in Step 3.
For further assistance, please submit a support ticket in our Support Center.

Step 1

• Please turn off your NAS, remove all hard drives and reboot.
• When the initialization page appears, reinsert the hard drives. (No hard drive detected in slot 1.)

Step 2

• Wait for a while for the hard drives to go online, and the following screen will appear. Reload the webpage to if the page is not changed.
• After firmware upgrade in the following initialization, the settings will stay as they were before Deadbolt attack, BUT encrypted files still encrypted, unencrypted files still unencrypted.

• Please click Live update and then click Next.

Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3. The ADM version on the live update server has been higher than this version, you cannot install the latest version to decrypt the data.
Please download the ADM image file corresponding to your NAS model, and then manually update this specific ADM version in Step 3.

• AS10: ADM 4.0.5.RUE3
• AS11, AS33: ADM 4.0.5.RUE3
• AS40: ADM 4.0.5.RUE3
• AS31, 32, 50, 51, 52, 53, 61, 62, 63, 64, 65, 66, 70, 71: ADM 4.0.5.RUE3

• AS-20, AS-30: ADM 3.5.9.RUE3
• AS-60: ADM 3.5.9.RUE3

Step 3

If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version downloaded in the previous step: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3.

If you're on the initialization screen and not connected to the Internet or you don't need to enter the decryption key to retrieve lost data, please download ADM from ASUSTOR Downloads to your computer.

• Once done, manually update ADM by uploading the ADM image file from your computer as shown below.
• Please press Next.

Step 4

• Update.
• After the update has completed, you'll be able to return to ADM.

If you do not have a computer to update ADM with web browser, you can use the mobile app - AiMaster to update ADM:

• Log in to your NAS on AiMaster.
• Confirm the ADM version and update ADM directly if the update dialog appears automatically.

• Or click [Settings] [ADM Update] to update ADM.

• After updating ADM with AiMaster, you still need to use web browser for the following ways to restore the data if you want.

If you want to restore data and you have more than one volume installed on your NAS, use MyArchive drives, or have previously made Btrfs snapshots, please refer to the following instructions below.
Restore all backups that you may have. Alternatively, if you have Btrfs snapshots, use Snapshot Center to restore previous versions of files and erase changes done by ransomware.

If regular backups were not kept and you want to enter the decryption key to retrieve lost data:

• Please download and install Ransomware Status by sideloading it into App Central.

• Confirm details and press Install.

• Wait for installation to complete.

• Reload the webpage to enter the ransomware screen again. You'll be able to enter the decryption key.

Notice: ASUSTOR is not able to provide decryption keys and does not recommend the financing of criminal activity.

• If you want to return to ADM, you can do this in one of three ways. You can add backup.cgi after/portal/ in the address bar of your browser, you can hold the power button for three seconds to shut your NAS down and turn it on again or you may use ASUSTOR Control Center or AiMaster to restart your NAS.

• Afterwards, it is imperative to uninstall Ransomware Status from App Central.

It is possible app data could be encrypted by Deadbolt. After restoring your NAS and offloading recovered data, it is recommended to delete and recreate Volume 1 or re-initialize your NAS to ensure ADM and reinstalled apps work properly.

Q: How to block Ads with Pi-hole® ? (For x86-64 platform NAS)

2021-12-28

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For more information, please refer to https://www.asus.com/support/FAQ/1047127

Pi-hole® is an ad-blocking software and powerful local DNS service who helps to audit queried domains on your network.

And also, Pi-hole® can operate in many systems, this article will show you how to easily install on NAS and configure DNS on router.

 

ASUSTOR AS66 series’ App Central supports Pi-hole®, so we take AS6602T as an example to build the system. Please refer to Pi-hole - ASUSTOR NAS to find the supported NAS.

 

Step 1. Select the NAS and its application center that supports Pi-hole®

Step 2. Find the NAS'IP address

           You can use the NAS tool or router’s network map to find the IP address.

           *NAS tool (As you can see the NAS IP address in this picture is 192.168.50.146.)

            Go to NAS App: Select [Settings] -> [Network] -> [Network Interface] and then select either the [LAN 1], [LAN 2] or [LAN n] depending on your connection.

          

           *Router's network map

             Log in to ASUS Router Setting page.

          

              Note: Please refer to [Wireless Router] How to enter the router's GUI  to learn more.

 

Step 3. Install Pi-hole in ASUSTOR App Central

3-1 Log in to ADM using an administrator account.

3-2 Click [App Central].

3-3 Search "Pi-hole".

3-4 Click [Install] button to install Pi-hole App.

             

             

 

Step 4. Check the result after installed

            Go to NAS App Central -> [Installed] and click the Pi-hole® icon. The default password is in Notes. Remember it.

             

Step 5. Assign router's DNS server IP to NAS IP address

            The NAS IP address in this example is 192.168.50.146 and put this IP address in [WAN] -> [Internet Connection] -> [DNS Server1].

            

            Note: Please refer to [Wireless Router] How to enter the router's GUI  to learn more.

 

Step 6. Log in to Pi-hole®

            Click the Pi-hole® icon on NAS desktop interface and key in the password you got in Step 4.

            

            

 

Enjoy it.

         There are many information on the Pi-hole® interface. For more information, please refer to https://pi-hole.net/

             

Q: What are the limitations of Wake on WAN (WOW)?

2024-10-07

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Which ASUSTOR NAS models support WOL (Wake on LAN) and WOW (Wake on WAN)?

Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions.

Listed below are apps that support the updated Wake on WAN functionality.

• iOS Apps:
  • AiMaster: 3.0.6.300280
  • AiFoto3: 3.0.16.300160
  • AiMusic: 2.1.13.241900
  • AiData: 1.8.10.24189000
• Android Apps:
  • AiMaster: 2.3.9.06010
  • AiFoto3: 3.0.13.06200
  • AiMusic: 2.2.2.05300
  • AiData: 2.5.11.06020
  • AiSecure: 2.0.3.06080
  • AiDownload: 2.5.3.06080
• Windows Utilities:
  • ASUSTOR EZ Connect (AEC): 1.2.2.5232

Wake on WAN does not support PPPoE, Link Aggregation or VLAN settings.

Always ensure ADM is up to date to gather the latest fixes.

For further assistance, please submit a support ticket in our Support Center.

Q: Why does exFAT need a license on ADM 3.5 but not on ADM 4.0?

2024-01-04

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The exFAT file system is proprietary and requires a software license by Microsoft for use in commercial products.

To use exFAT storage devices in ADM, it is necessary to purchase an exFAT license. Click here to find detailed instructions on how to make a purchase and to begin using an exFAT external drive or MyArchive drive easily.

Q: How do I improve the transfer speed when accessing NAS from out side of the network?

2021-05-06

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If you are getting slow transfer speed when accessing NAS from out side of the network, here are some configurations may help:

1. ADM-Settings-Manual Connect-DDNS

Enable the service can let the connection request from out side of the network directed to NAS WAN IP.

2. ADM-Settings-Manual Connect-EZ Router

Once it's configured properly, services been enabled in the port forward list can be accessed from out side of the network directly.

3. If you are using AEC(ASUSTOR EZ Connect) to connect to NAS from out side of the network, please check the connection status displayed in AEC interface to see the current connection status.

*If the transfer speed is still slow after above configurations been done, please contact our technical support for more help:

https://support.asustor.com

Q: AiFoto3 and AiData are not working properly after upgrading iOS14?

2024-06-19

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Q: How to quickly test 2.5-Gigabit NAS performance?

2020-08-06

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To test 2.5-Gigabit Ethernet performance without a switch, plug in a 2.5GbE dongle like the AS-U2.5G2 or AS-U2.5G to your PC. Connect your 2.5-Gigabit Ethernet adapter to LAN2 port on your NAS. It will produce a 169 IP address..

Then, for pure file Samba testing, you can just type in your 169 IP addressa or network drive can be mapped to the IP of the 2.5-Gigabit port connected directly to the computer. 

Start testing accordingly.

Q: How do I wake up my NAS from apps like AiMaster and AiFoto3 in new mobile login ?

2020-06-18

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Wake up your NAS from AiMaster in new mobile login.

1.Open the app and click the server list icon.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Wake up your NAS from AiFoto3 Android in new mobile login.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Wake up your NAS from AiFoto3 iOS in new mobile login.

2.Click the wake up icon from the right.

3.Click OK to wake up your NAS

Q: ASUSTOR Live important note and how to use

2022-03-09

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ASUSTOR Live important note.
1.Only available in x86-64 platform models
2.Recommend using model level above AS5202T and with 4GB RAM.
3.Only can be used for an outside network with WAN IP (Not supported in EZ connect )
4.If you want to use ASUSTOR Live with your GoPro or Drones, please make sure your device support custom RTMP.

GoPro supported in GoPro hero 7 and above models. Drones supported in DJI mavic pro with their software DJI GO 4.
DJI Go 4
Select Custom RTMP

Imput NAS RTMP address

5. Add custom rtmp server might have problem in platform Afreeca TV and Show room

6. If you use non-default admin account, you have to go to Videos shared folder to set up access right to read and write and applied to the subfolders.

College 131 -How to use ASUSTOR Live

https://www.asustor.com/en-gb/online/College_topic?topic=131

7. If you have any issues, you can disable and enable Docker app and ASUSTOR Live app.

Q: How can I watch Live TV and setup DVR from HDHomeRun ?

2019-10-08

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HDHomeRun is a network attached TV tuner device by SiliconDust. Users don't need to plug the device to ASUSTOR NAS to watch live TV or setup DVR.
Please refer to https://www.silicondust.com/live-tv/ for more detail information.

Besides using HDHomeRun software in other platforms to record TV programs in ASUSTOR NAS, users can also install Plex Media Server from App Central to watch Live TV.
Plex Media Server allows Plex Pass users to watch Live TV with HDHomeRun in same LAN and setup DVR for recordings , and the recordings are directly saved in ASUSTOR NAS.
Please refer to https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/ for supporting information of Plex.

There is another 3rd party app which supports DVR function only. This App can only support DVR related function, it cannot watch Live TV from HDHomeRun. Please refer to https://forum.silicondust.com/forum/ for detail.

Q: Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

2019-09-24

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Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet.
https://www.asustor.com/product/AS_U2_5G

Q: Why does my hard drive report less capacity than indicated on the drive's label?

2023-12-07

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There is detail instructions from hard drive manufacturers such as Seagate, please refer to the following:

• Seagate KB Articles

Q: Can my ASUSTOR NAS support 1080P or 4K H.264/H.265 video playback?

2023-07-12

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ASUSTOR NAS Model				AS50	AS51	AS31/32	AS61		AS62	AS70	AS52	AS53/AS54	AS63	AS64	AS66	AS67/FS67
Memory				1GB	2GB	2GB	2GB	4GB	4GB	2GB	2GB	4GB	2GB	4GB	4GB	4GB
Resolution	Codec	Color	Bitrate
1080P	H.264	8 bit	10 mbps and lower
		10 bit	10 mbps and lower
	H.265	8 bit	10 mbps and lower
4K	H.264	8 bit	10 mbps and lower
			60 mbps
			100 mbps
	H.265	8 bit	10 mbps and lower
			20 mbps
			50 mbps
	H.265	10 bit	60 mbps and lower

Note: The tested result is based on open source software Kodi.

Click here to read more about Kodi and its supported formats.

Q: How to configure UPS to avoid data corruption when there is an unexpected power cut?

2019-08-15

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After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference 

There are two different scenarios you can choose to configure the option:

1. Have the NAS umount the storage and terminate the services. Then power on after the power is restored.

In ADM-External Device-UPS-Preference-Method select Safe Mode.
In ADM-Settings-Hardware-Power, disable the EuP and enable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"

2. NAS is co-working with other devices and needs specific boot sequence, power off the NAS when there is an unexpected power cut, will manually power on NAS when power restored.

In ADM-External Device-UPS-Preference-Method select Shut down.
In ADM-Settings-Hardware-Power, disable the option "In the event of a power outage, enable the NAS to return to its previous state once power has been restored"  

Q: Why can’t I log in to my NAS using ASUSTOR smartphone apps?

2019-05-09

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Reasons for login failure:

1. The NAS is not powered on, initialized, or awake.
If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS.
To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information.
To use AiMaster to initialize an ASUSTOR NAS, please click here to learn more.

2. The network connection is unstable or has been disconnected.
Ensure that all network equipment and cabling is connected and in working order.

3. Wrong username and/or password.

4. ADM doesn’t have the corresponding app installed.
The following smartphone apps listed below must have their corresponding app installed on ADM.
AiDownload – Download Center
AiFoto – Photo Gallery
AiMusic – SoundsGood
AiVideos – LooksGood
AiSecure – Surveillance Center

5. EZ-Connect and/or DDNS settings are not enabled.
Please verify that EZ Connect is enabled by clicking EZ-Connect in Settings.
To enable DDNS services, click Manual Connect in Settings.

6. EZ-Router is not enabled and/or the correct network ports are not open.
Click EZ-Router setup under EZ Router in Settings and enable port forwarding. Verify that the appropriate ports are accessible.

7. Attempted login with HTTPS without HTTPS being enabled.
Enable HTTPS by clicking General in Settings.

8. Using the wrong port to connect.
Please check your HTTP and HTTPS port settings. 8000 is the default HTTP port and 8001 is the default HTTPS port.

9. Your IP is blacklisted.
ASUSTOR NAS devices automatically blacklist devices if too many login attempts are made within three minutes. Remove the IP from the automatic blacklist by clicking Network Defender in ADM Defender under Settings

Q: Which system settings can be backed up on a NAS?

2023-07-27

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Which system settings can be backed up on a NAS?

1. Lists and access rights for local users and groups.

2. Lists and access rights for shared folders.

3. Most system settings.

4. Entries in the firewall automatic blacklist.

Exceptions:

1. Cloud ID and ASUSTOR ID settings will not be backed up for security reasons.

2. Settings that are not applicable to different NAS models. Double check all settings when migrating.

3. Settings for non-existent shared folders on a destination NAS.

Q: How DataSync works?

2024-02-22

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How DataSync works

Note:

DataSync for Dropbox sync process is the same as DataSync for Google drive or other public cloud services.

Q: What should I do if ADM initialization fails?

2021-06-30

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Q: How do I update ADM? How do I know which version I have?

2021-06-01

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Finding ADM version: ADM's version number is found in two locations;

1. By clicking System Information

Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information.

2. [ADM] -> [Settings] -> [ADM Update]

How to update ADM to latest version: ADM has a built-in online update mechanism. Once a new version is released, a notification will show up when you open the ADM. You can update it right away, or go to [Settings] -> [ADM] Update to update it later. You can also create scheduled updates.

If you do not wish to see the notification, you can uncheck this function in [Settings] -> [ADM Update].

To help you understand the ADM update mechanism, please click the "?" icon in the upper right corner.

If you are having problem to upgrade ADM, here is the link to troubleshoot the issue:

Q: What can I do if ADM update not work?

Q: Where is the ADM Health Record?

2023-11-01

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Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to ASUSTOR Customer Support.

You can find the item in ADM-Dr.ASUSTOR-Support Tools

If you are using ADM version older than ADM4.1, this option could be found in ADM-System Information-Dr.ASUSTOR.

 

Click Export Health Record in Dr. ASUSTOR, it will generate the NAS Health Recrod and pop up the download windows to select the download path to computer.

*The password to unzip the NAS Health Record file is the last 6 digits of the NAS serial number which is also the file name of the NAS Health Record file.

Q: How do I register an ASUSTOR product and obtain an ASUSTOR ID?

2024-02-22

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Once you follow the the Getting Started guide to finish the initialization process, you will be able to log in to ADM. Click Settings.

Go Registration page and click Create new account.

If you are encountering other issue during registering, please contact with our technical support:
https://support.asustor.com/

Q: How do I set up an auction or ecommerce website?

2018-12-19

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ASUSTOR’s App Central provides many applications to install and use. To set up ab auction or ecommerce website, install a free shopping cart app from ASUSTOR, such as Odoo, Opencart, osCommerce, PrestaShop or another ecommerce app. A content management system such as WordPress or Joomla to plug in the shopping cart system can also be installed.

All of these apps are free. ASUSTOR provides a free DNS system to create your domain name. For example, "http://ASUSTORID.myasustor.com/Prestashop/" would be your shopping site.

The above services don’t have set fees or network space rental fees, and all information will only be stored in your NAS, maintaining a considerable degree of privacy.

Q: How can I change the amount of failed login attempts?

2024-01-02

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In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings.

Click Settings.

Click ADM Defender, then Network Defender.

The default is three times. Pressing the reset button will unban all IP addresses currently blocked.

If you are having issue or problem to configure the Network Defender, please submit a support ticket in our support center for further help:
https://support.asustor.com/

Q: How do I reset the password on my NAS?

2024-06-25

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ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password(default password is admin), once its reset, there will be a beep sound come from the unit's beeper.

Results will be as below.

• System admin account password will return to “admin”, the account name and its password are both admin
• HTTP and HTTPS ports used to connect to ADM will return to 8000 and 8001 respectively.
• Network settings will return to default settings and ASUSTOR Control Center will be able to find your NAS one the network.
• ADM Defender will revert to accept all connections.

Data will not be affected and the NAS can continue to be used normally.

ASUSTOR College FAQs - Resetting Settings on your ASUSTOR NAS with the Reset Button - YouTube

If there is no beep sound or the password didn't reset, please submit a support ticket in our support center for further help:
https://support.asustor.com/

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Learn More

Q: Why some of the services still not work even EZ Router/Port forward enabled?

2019-02-19

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Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22).
In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin) still not able to be used from outside of the network.
The issue could be solved by changing the service port in ADM-Service like WebServer from 80 to 8080 and 443 to 4430, FTP from 21 to 2100, then you should be able to access these services from out side of the network.
*Currently we find ASUS compatible router model do have this issue, please try mentioned method to change NAS's service port to clarify if its caused by router.

Q: What can I do if ADM update not work?

2022-05-05

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If you are having problem to upgrade ADM, here is thesteps to troubleshooting.
1. Reboot NAS and try again.

2.use AiMaster app in mobile device to proceed ADM upgrade.
3. Go ADM-Storage Manager-Volume to check if the capacity usage is over 95%, if yes, please remove some data and try again.
4. Download the ADM image from our website and proceed manual upgrade to upload the image.
https://www.asustor.com/en-gb/service/downloads
5. Power off the NAS, unplug all hard drives, power on the empty NAS(no hdd installed), find a spare hard drive to install and proceed ADM upgrade/system intialization to see if same problem occurred with another hard drive.

If you are blocked by ADM upgrade process from ADM2.7 to newer version(as in attached screen shot).

Please check if you are using Google Chrome browser to proceed ADM upgrade.

If yes, please try to use another browser(for example Fire Fox) to see if its still having same issue.

Also, you can use AiMaster app in mobile device to proceed ADM upgrade.

If the above steps are not working, please go to our support center to submit a support ticket.

https://support.asustor.com/

Q: How to access NAS's WebDAV service via the Internet?

2023-03-10

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Remote HTTPS connecting via WebDAV

To enable WebDAV remote HTTPS connection, please make sure the following settings are completed.

• Enable HTTPS connections on ADM.
• Please refer to NAS 324: Using HTTPS to Secure NAS Communication to set a valid SSL certificate.
• Select [Services]  [WebDAV], and then select [Enable secured WebDAV service (SSL)] and [Also enable EZ-Connect port forwarding].

• When connecting to NAS WebDAV, please change the connection URL to [https://ddns_of_NAS:WebDAV_https_port]. (Default WebDAV HTTPS Port is 9802)

Q: Why can't I connect to my NAS over the Internet via DDNS?

2023-02-08

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A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem.

1. Log in to ADM and then select [Settings] > [Manual Connect] > [DDNS]. Make sure that the DDNS settings are 

configured properly.

2. Make sure that port forwarding has been configured for the corresponding service ports. Port forwarding can be 

configured by enabling EZ-Router ([Settings] > [Manual Connect] > [EZ-Router]) or by manually configuring your router.

*If you wish to use EZ-Router, please make sure that your router’s UPnP function has been enabled. If you wish to manually configure port forwarding on your router, please refer to your router’s user manual for further instructions.

Q: How do I initialize my ASUSTOR NAS?

2023-09-06

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A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on initialization using your mobile device, please see: http://www.asustor.com/knowledge/detail/?group_id=803&lan=en

Initialization Using the LCD Display
This installation method is only suitable for use on models with LCD Displays (AS6, AS62, AS7, AS51 Series).
1. Insert your hard disks into the NAS starting with slot 1 and then power on the NAS.
2. The LCD display will ask you whether or not you want initialize the NAS once it has detected that the NAS has not yet started to initialize.

3. Please use the "↵” button found on the right side of the LCD display to confirm that you want to initialize the NAS. The system will now start the initialization process.

4. Initialization is complete when the NAS’s IP address is shown on the LCD display.  Note:
I. The password for the “admin” account will be set to “admin”.
II. The NAS will initialize your hard disks using the following default RAID levels:
2 hard disks = RAID 1
3 or more hard disks = RAID 5

Initialization Using your Computer

1. Insert your hard disks into the NAS starting with slot 1 and then power on the NAS.
2. Make sure your NAS and computer are both connected to your local network.
3. Install the ASUSTOR Control Center utility on your computer, either from the installation CD provided with your NAS or from the official ASUSTOR website (http://www.asustor.com/service/downloads).
4. Launch ASUSTOR Control Center. It will automatically begin to scan your network for ASUSTOR NAS devices.




5. Select your NAS from the list. Your Web browser will now open to the ASUSTOR NAS setup wizard. You will be given a choice of selecting either [One-Click Setup] or [Custom Setup]. In our example we will select [One-Click Setup]. You may select [Custom Setup] if you wish to configure additional settings.

6. Enter a name for your NAS, configure a password and then select your storage requirements. Please note that all data on your hard disks will be erased and cannot be recovered. Select the [I confirm that I have read and understood the above] checkbox and then click on the arrow to the right to being initialization.

7. Your NAS will now begin to initialize.

8. After initialization has completed, you will be given the option of registering your NAS. It is recommended that you register your NAS as this will give you an ASUSTOR ID. An ASUSTOR ID is required for downloading NAS Apps from App Central and you can also use it to log in to the technical support center should you encounter any problems.

9. NAS initialization should now be complete. Enjoy your ASUSTOR NAS!

What should I do if ADM initialization fails? - ASUSTOR Inc.

Q: Which type of Kensington lock can be used with an ASUSTOR NAS?

2019-05-09

---

ASUSTOR NAS devices are compatible with Microsaver Kensington locks. Microsaver 2.0 is not compatible with ASUSTOR NAS devices. Please purchase the correct one.

Q: How to use Seagate IronWolf Health Management？

2021-09-30

---

If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity more than 4TB(capacity less than 4TB not supported), just navigate to [Storage Manager] → [Disk] → [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function to schedule or immediately carry out a scan.

https://www.seagate.com/internal-hard-drives/hdd/ironwolf/

After using IronWolf Health Management to scan your hard disks, the results will be shown either as “healthy” or a numerical output code. Please see the chart below to see the suggestions represented by the codes.

After a scan is complete, all scan result codes will be recorded in the ADM event log. In the future, just open the event log to take a look at any previous IHM scan results.

*You can go ADM-App Central-Installed to remove the IronWolf Health Management app if you don't want to use the feature.

*If you are getting code 81, it means the hdd is too new to have enough data point to display.

Q: Which hard disks support Seagate IronWolf Health Management？

2017-11-28

---

According to Seagate，the following Seagate IronWolf and IronWolf Pro drives are IHM enabled. Please refer to Seagate IHM or the ASUSTOR website for the most current list of supported models.

* The hard drive models supported by different ASUSTOR NAS devices may vary. Please refer to the compatibility list on the ASUSTOR website：https://www.asustor.com/service/compatibility

Q: Which ASUSTOR NAS supports Seagate IronWolf Health Management?

2017-11-28

---

The Seagate IHM function has been integrated into ADM 3.0 Beta 5 and will also be included in all future official versions of ADM 3.0. All ASUSTOR NAS devices will  only need to upgrade to ADM 3.0 Beta 5 or later while utilizing Seagate IronWolf or IronWolf Pro hard disks to be able to make use of the Seagate IHM function.

Q: What is Seagate IronWolf Health Management？

2023-02-08

---

Seagate IronWolf Health Management (IHM) is a hard disk diagnostic tool integrated in ADM 3.0. Seagate IHM is developed by Seagate, if you want to know about it, please visit Seagate website：
https://www.seagate.com/products/nas-drives/ironwolf-hard-drive/

Other related FAQs:

Q: Which ASUSTOR NAS supports Seagate IronWolf Health Management?
Q: Which hard disks support Seagate IronWolf Health Management？
Q: How to use Seagate IronWolf Health Management？

Q: What router models are compatible with ASUSTOR EZ-Router?

2016-10-28

---

For a complete list of compatible routers, please refer to the link below:

http://www.asustor.com/service/router?id=router

Q: What network ports are used by ASUSTOR NAS services?

2022-05-06

---

Please refer to the table below for a list of network ports used by ASUSTOR NAS services.

Utilities	Port	Protocol
ASUSTOR Control Center	8888, 8889	UDP

System Services	Port	Protocol
ADM Web service	8000, 8001	TCP
AFP	548	TCP
Common Unix Printing System	631	TCP
FTP service (Server)	21	TCP
FTP service (Client)	55536 ~ 56559	TCP
iSCSI service	3260	TCP
MariaDB	3306	TCP
NFS	2049	TCP/UDP
Rsync service	873	TCP
Samba	137, 138, 139, 445	TCP
SSH service	22	TCP
WebDAV	9800, 9802	TCP
Web Server/Wen Center	80, 443	TCP

NAS Apps	Port	Protocol
ASUSTOR Portal	8807	TCP/UDP
Download Center	51417	TCP/UDP
Emby Server	8096, 8920	TCP/UDP
OwnTone	3689	TCP
KODI	88, 36667	TCP/UDP
LooksGood	9900 ~ 9908	TCP
Mail Server	25, 110, 143, 465, 993, 995	TCP
MiniDLNA	8200	TCP/UDP
MinimServer	9790	TCP/UDP
MongoDB	27017	TCP/UDP
Mono	7788	TCP
Plex Media Server	32400	TCP/UDP
PostgreSQL	5432	TCP/UDP
Remote Center	8809	TCP/UDP
Shell In A Box	4200	TCP
Surveillance Center	554, 1884, 8884, 12000, 14000, 60000	TCP
UPnP Media Server V2	5001	TCP/UDP
VirtualBox	3389	TCP/UDP
VPN Server	1194, 1195, 1723, 1812, 1813	TCP/UDP

Q: What kind of external storage devices are supported by ASUSTOR NAS?

2016-10-28

---

For a complete list of compatible external storage devices, please refer to the link below:

http://www.asustor.com/service/storage?id=storage&lan=en

Q: What do the LEDs on my NAS mean?

2024-11-07

---

What do the LEDs on my NAS mean?

This article explains what the various LEDs mean on an ASUSTOR NAS for troubleshooting.

A) AS10, AS11, AS31, AS32

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Green - Indicates that the NAS is powered on.

System LED – Green – Flashes when booting – Dim with intermittent flashing to indicate malfunction – Steady upon completion of boot process.

Network LED – Green – Indicates when a network connection has been established.

(B) AS33, AS40, AS52, AS53

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Blue – Indicates that the NAS is powered on.

System LED – Green or red - Green – Flashes when booting – Red to indicate malfunction – Steady upon completion of boot process.

Network LED – Purple and blue – Indicates when a network connection has been established. Blue means Gigabit, purple means 10-Gigabit.

(C) AS2, AS2TE, AS3, AS50, AS51, AS6, AS61, AS62, AS63, AS64, AS65, AS66, AS67, AS70, AS71.

The LEDs on an ASUSTOR NAS are on the front on the left.

Power LED – Blue - Indicates that the NAS is powered on.

System LED – Green, red or orange - Green – Flashes when booting – Red to indicate malfunction – Steady upon completion of boot process – Orange to indicate sleep.

Network LED – Blue – Indicates when a network connection has been established.

\

*If the NAS's memory has been upgraded, please restore the memory to default installation to verify if it's the upgrade memory module causing the issue.

*If the system LED(green) is blinking for more then 10 minutes after power on the NAS without any hard drive installed, please contact technical support for further help:

https://support.asustor.com/

Why is there a red light on my NAS unit? - ASUSTOR Inc.

Q: How do I set up 2-step verification on my ASUSTOR NAS?

2023-11-07

---

2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time verification code when logging into ADM. Verification codes are obtained from authenticator apps installed on your mobile device. The supported authenticator apps include Google Authenticator for Android, iPhone, and BlackBerry and Authenticator on Windows Phone.

The steps outlined below will show you how to configure and use 2-step verification on your ASUSTOR NAS.

Enabling 2-step verification

STEP 1

• Log into ADM with your own account.
• Click on the account icon on the top taskbar of ADM desktop.
• Click on [Personal].

 

STEP 2

• Select the [Enable 2-step verification] to launch the 2-step verification setup wizard.

 

• Click [Next].

 

STEP 3

• Download and install an authenticator app on your mobile device, such as Google Authenticator (for Android/iPhone/BlackBerry) or Authenticator (for Windows Phone).

 

STEP 4

• Open the authenticator app and scan the provided QR code.
• Once the key is generated in the authenticator app, click [Next].

 Note: The mobile app and NAS must both be synchronized with NTP.

 

• Alternatively, you can click the link to manually enter a secret key. Click [OK] to close the window.
• Once the key is generated in the authenticator app, click [Next].

 

STEP 5

• The authenticator app should be generating a 6-digit verification code now.
• Enter this code into the text field in the wizard in order to confirm that the configurations are correct.
• Click [Next].

 Note: If an error occurs, please make sure that the system time on your mobile device and ADM are synchronized. Also, verification codes are updated periodically, so make sure that the code you entered has not expired.

 

STEP 6

• Click [Finish] to complete the setup.

 

STEP 7

• Once the setup wizard is finished, click [OK] to save the settings.

Sign in to your ADM with 2-step verification

 

STEP 1

• On the ADM Sign in screen, type in your username/password and click [Sign in].

 

STEP 2

• Open the authenticator app on your mobile device and then enter the 6-digit verification code provided. You should be able to successfully sign into your ADM.

 

• Enter the 6-digit verification code provided by the authenticator app to sign in from mobile apps.

Disabling 2-step verification

 

STEP 1

• Log into ADM with your own account.
• Click on account icon on the taskbar in the top of ADM desktop.
• Click on [Personal].

 

STEP 2

• Deselect the [Enable 2-step verification] to disable 2-step verification.
• Click [OK].

Q: How do I set up user privileges in Surveillance Center?

2017-11-24

---

The steps outlined below will show you how to configure user privileges in Surveillance Center.

Configuring User Privileges

1. Log in to ADM using the “admin” account and open Surveillance Center.

2. Select [Settings] -> [Privilege] to enter the privilege settings page.

3. System administrators possess the right to log into Surveillance Center. If you wish to grant

other users the access rights to access Surveillance Center, please go to [Access Control]-

> [App Privileges] to configure this.

4. Surveillance Center access rights are categorized into the “Manager” and “Viewer” roles. Users

who possess “Manager” privileges are able to access and use all functions while “Viewers” are only

able to use the Live View and Playback functions. Additionally, you can also create customized

roles to assign to users.

5. Other than the “admin” account, all other users will be set to “Viewer” by default.

Creating New Roles

Surveillance Center provides role based access control, allowing administrators to create roles for users according to their responsibilities, administrative tasks that they are able to execute, and the camera feed playback and administrative functions available to them. These roles can then be assigned to users based on their responsibilities and administrative tasks that they are able to execute, significantly increasing management convenience and flexibility.

You can configure roles with customized privileges for the live view, camera control, audio and playback of each camera using the settings below

1. Click “Edit Role” to enter the Role List page.

2. Click “+” to add a new role to the role list.

Q: How do I map a shared folder from another NAS in the same network to my ASUSTOR NAS using the NFS protocol?

2024-02-22

---

ADM 2.6.x supports NFS client mounting. In the example below we will be using two different NAS devices to illustrate how to map a shared folder. These two devices and their IP addresses are as follows:

NAS1: 172.168.12.134

ASUSTOR NAS: 172.16.12.18

The instructions below will illustrate how to map a shared folder from NAS1 to an ASUSTOR NAS via the NFS protocol.

1. NFS services should be enabled on NAS1 and on your ASUSTOR NAS.

 

2. Create a shared folder on your ASUSTOR NAS and give it a name. In this example we used “NAS1”.

 

3. You can edit the access rights of this new shared folder by right clicking on it and selecting [Access rights].

 

 

4. Check that the new shared folder “NAS1” has been properly created by opening File Explorer.

 

5. Note the folder on NAS1 that you want to map. In this example, we will be mapping the “Media” folder from NAS1.

 

6. Enable SSH on both NAS devices and install Putty. For more information please see the link below:

http://support.asustor.com/index.php?/Knowledgebase/Article/View/190/22/how-to-ssh-into-my-asustor-nas

7. Open Putty and use the command below on the ASUSTOR NAS. It will then mount the Media folder from NAS1 to the ASUSTOR NAS via the NFS protocol.

#mount –t nfs 172.16.12.134:/volume1/Media/volume1/NAS1

8. Check NAS1 folder on the ASUSTOR NAS. The Media folder from NAS1 should now be mapped to this folder.

 

Q: How do I install the Teamspeak server and client ?

2021-04-27

---

Please follow the steps below to install the Teamspeak server and client.

1. First, please search for and install Teamspeak server from App Central on your NAS.

2. After Teamspeak server has been installed, the teamspeak directory will be installed into the Public shared folder in order to allow access to configuration and logs. Please check your Public shared folder and download the log files from the logs folder.

3. Open the log file and find your Privilege Key. Token=”xxxxxxx” will be your Privilege Key as shown in the graphic below.

4. Download and install the Teamspeak 3 client from the official website: https://www.teamspeak.com/downloads

5. Open the client and log in to your Teamspeak 3 server using your Privilege Key (from step 3).

If you are encountering other issue during the installation, please contact with our technical support:

https://support.asustor.com/

Q: How do I host a website on my NAS?

2023-03-02

---

No matter if it is a personal blog, company website, or e-commerce website, ASUSTOR NAS's Web Server function lets you host your very own website right on the NAS. Furthermore, you can use App Central to download Apps for content management, database management, bulletin board systems and more, allowing you to easily set up all different types of websites in just minutes.

 

To host your website on your NAS, please follow the instructions below:

1 Enabling the Web server

STEP 1

• In ADM click on [Web Center]  [Web Server].
• Select a web server package and PHP package.
• Select [Enable Web server port] and [Enable secured Web server port].
• Select [Also enable EZ-Connect port forwarding] and click on [Apply].

• In order to check that the setting has been successfully applied, enter the ASUSTOR NAS's IP address into a Web browser and connect to it. You should be able to see the "Congratulations!" page as shown in the graphic below.

• This page is located in the ASUSTOR NAS's [Web] shared folder. In order to host a website on the ASUSTOR NAS, you must upload it to the "Web" shared folder of the NAS.

2 Enabling DDNS service

If you have subscribed for DDNS service, you can also create a unique hostname to use with your NAS. In the following example we will walk you through the process of enabling DDNS service on the NAS.

STEP 1

• In ADM click on [Settings]  [Manual Connect]  [DDNS].
• Select [Enable DDNS service].
• Select your DDNS provider from the drop-down list. You can choose to use the myasustor.com DDNS service if EZ-Connect service is enabled.
• If you haven't signed up for DDNS service you can select a provider and then click on the [Sign up now] to register.
• Fill out the rest of the required fields and then click on [Apply] once you are done. DDNS service should now be successfully enabled on the NAS.

After enabling the DDNS service, you are now ready to connect to your NAS using the internet.

• Enter https://YOUR_DDNS:ADM HTTPS port/ into your Web browser to connect to your NAS.

• Install ASUSTOR AiMaster or other Apps on Android or iOS devices to log in.

3 Adding a new virtual host (website)

You can use this feature to simultaneously host several websites on your NAS.

STEP 1

• In ADM click on [Web Center].
• Click on the Virtual Host and then click on the [Add].

STEP 2

• The Virtual Host window will now appear. Fill out the required fields and then click [OK] once you are done. Your website should now be successfully hosted on the NAS.
  • Host name: Setting the DDNS name of the ADM here. (For example: CloudID.myasustor.com)
  • Protocol: Selecting HTTPS or HTTP here. Please select HTTPS if using DDNS host with valid certificates.
  • Certificate: Select the valid certificate for the host name when using the HTTPS protocol. (Introduced in ADM 4.2)
  • Port number: Default is 80 or 443, you can set another port that is not already in use.
  • Folder name: Please select the folder which include your own web content or other shared folders on ADM.
    Note: Users don't need to setup virtual host for the web server apps installed on ADM, and can simultaneously open different web apps through ADM Web Center. (For example: WordPress, PhpMyadmin, and etc.)
  • Status: Enabled by default, can be modified to disable it.

• If there are other IPs on ADM that can set another DDNS name, then you can set different host name for virtual host.
• Different ports are needed for different virtual hosts with same host name.

• After enabling the virtual host, enter https://[YOUR_DDNS]:[Port]/ into your Web browser to visit the website of the virtual host.

If you encounter any problem when proceeding above configuration, please submit a support ticket in our support center to get further help:

support.asustor.com

Q: How do I encrypt shared folders on my NAS?

2017-11-24

---

ASUSTOR NAS offers folder based military grade AES 256-bit encryption, giving you the type of security and privacy that you require for your most confidential data. All data stored in encrypted folders will be automatically encrypted and secured to the highest of standards. Should you ever lose your NAS or hard disks, it is not necessary to worry about your sensitive data being accessed by unauthorized persons.

Please follow the instructions below to encrypt a shared folder:

1. Log into ADM and then select [Access Control] -> [Shared Folders]. Select the folder that you wish to encrypt and then click [Edit].

2. Select the [Encrypt this shared folder] checkbox and then click [OK].

3. Create a password for this folder and then click [OK].

4. You should now be able to see a little lock icon beside the shared folder. This means the shared folder is encrypted now.

*You can export the encryption key and save it to your computer in case you forget it.

To export the encryption key, please select [Access Control] -> [Shared Folders], select the encrypted shared folder and then click on [Edit]. Click on [Export encrypted key], input the password for the folder and then click [OK] to save the encryption key to your computer.

Q: How do I choose the right hard disks for my NAS?

2016-10-28

---

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table: https://www.asustor.com/service/hd?id=hd

Q: How do I choose the right hard disks for my NAS?

2016-10-28

---

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table: https://www.asustor.com/service/hd?id=hd

Q: How do I back up my Linux computer to my NAS?

2017-11-24

---

If you want to back up a computer with Linux installed to your NAS, please refer to the steps below to enable rsync server on your Linux computer and create a backup job. In this example, we used Ubuntu 12.04.

1. Modify /etc/init.d/rsync as shown in the graphic below.

2. Modify /etc/default/rsync as shown in the graphic below.

3. Create a /etc/rsyncd.conf file and enter your back up information.

4. Create a /etc/rsyncd.secrets file and enter your account and password.

5. Use the command below to change permissions and restart rsync:

#chmod 600 rsyncd.secrets

#/etc/init.d/rsync restart

6. Log in to ADM and then select [Backup and Restore] -> [Remote Sync] to create a backup job.

For the server type select [Rsync-compatible server].

For the transfer mode please choose [Rsync-compatible server -> Your NAS].

Click [Next] once you are done.

7. Enter your server information and then click [Next]. (In this example, the Ubuntu 12.04 IP address is 172.16.12.235)

8. Select a source folder you want to back up and then click [Next].

9. Select the destination folder that you want to back up to and click [Next]. In this example, we have chosen the “Public” folder.

10. Specify a backup schedule and click [Next]. In this example, we selected [Scheduled backup].

11. Enter a name for the backup job into the [Save job as:] field and click [Next].

Note: Here you will also see additional checkboxes for a variety of backup options.

Archive mode (incremental backup): After enabling this feature, subsequent backup jobs will only copy the data that has changed since your last backup job at the block level. For example, if you have made some small changes to a 10 MB file, incremental backup will only copy the portions that you have made changes to. This can significantly reduce bandwidth usage and increase speed.
Compress data during the transfer: During backup you can compress the data that is being transferred thereby lowering bandwidth usage.
Keep file metadata: When you enable this option, certain file properties (permissions, extensions, attributes, owner, groups, etc.) will be sent along with the file to the destination.

Support sparse files replication: You will only need to enable this option when the data that you wish to back up contains sparse files. Normally, you will not have to enable this option.

12.  Look over a final summary of your settings. Once you’re done, confirm these settings by clicking [Finish].

13. You should now be able to see the job that you just created.

If you want to install a script file on your Linux computer, please follow the steps below to create backup job.

1. Select [Service] -> [Rsync Server] to add a backup module.

2. Use the command "rsync -av /home/amanda/Desktop/test/ rsync://amanda@172.16.13.2:873/test/Amanda" to back up your files to your NAS.

Q: How do I access files on my NAS from within my local network via NFS?

2021-04-27

---

In order to access files on your NAS via NFS you will first have to enable NFS service before connecting to it. Please follow the steps below to enable NFS service.

Enabling NFS service on Your NAS

1. Log into ADM and then select [Services] -> [NFS]. Select the [Enable NFS service] checkbox and click [Apply]. Click on the provided link to configure NFS privileges.

2. The Shared Folders section should now be visible. Select a folder (in our example, “Public”) and then click on the [Access Rights] button. Then click on the [NFS Privileges] tab.

3. Click the [Add] button in order to add IP addresses that you wish to allow access via NFS. Once you are finished, click [OK].

You are now ready to connect to your NAS using via NFS. Please follow the steps outlined below to connect to your NAS.

Connecting via NFS

1.   In the Linux command prompt, enter the following command:

mount -t nfs:/

For example, if the IP address of your NAS is 192.168.1.104, you must mount the “Public” network drive to Linux’s /mnt/pub directory, then enter the following command:

mount -t nfs 192.168.1.104:/volume1/Public  /mnt/pub

Note: You must be logged in using the root account in order to mount a network drive.

You can also refer to our college course about NFS mount:

https://www.asustor.com/en-gb/online/College_topic?topic=109#23

Q: How many simultaneous backup jobs do ASUSTOR NAS devices support?

2017-11-24

---

The maximum number of simultaneous backup jobs supported depends on the hardware specifications of each ASUSTOR NAS model. Please refer to the table below:

Max. Number of Jobs	Models
60	AS1002T, AS1004T, AS-202T, AS-202TE, AS-204T, AS-204TE, AS-302T, AS-304T, AS-204RS
80	AS3102T, AS3104T, AS5002T, AS5004T, AS5008T, AS5010T, AS5102T, AS5104T, AS5108T, AS5110, AS-602T, AS-604T, AS-606T, AS-608T, AS6102T, AS6104T, AS6202T, AS6204T, AS-604RS, AS-604RD, AS-609RS, AS-609RD
100	AS7004T, AS7008T, AS7010T, AS7009RD, AS7009RDX, AS7012RD, AS7012RDX

Q: How do I stream videos smoothly with LooksGood/AiVideos?

2022-08-19

---

Please use a compatible Web browser when using LooksGood. LooksGood supports Windows Edge, Chrome, Firefox and Safari web browsers.

More information about LooksGood, AiVideos, please kindly refer to the links below:

• Introduction to LooksGood:
  https://www.asustor.com/online/College_topic?topic=138
• Introduction to AiVideos:
  https://www.asustor.com/online/College_topic?topic=246

Video Transcoding for a Smoother Playback Experience

Real-time hardware transcoding using Intel processors on ASUSTOR NAS devices allow video files that are not supported by the playback device to be first converted into a playable format before being sent to the playback device. With such powerful hardware, even real-time transcoding of 1080p high resolution video files is a piece of cake. If bandwidth issues cause playback to become choppy, you can always adjust the resolution of the video stream to create a smoother playback experience.

Supported formats for streaming playback and transcoding on ASUSTOR NAS are as follows:

https://www.asustor.com/knowledge/detail/?group_id=913

Q: How can I backup files from Windows to my NAS?

2021-04-07

---

ASUSTOR provides Windows users with the free Backup Plan utility that makes backing up files from Windows PCs to ASUSTOR NAS devices easy. Backup Plan can be used to backup data from a Windows PC or Server to specified destination devices including, but not limited to another NAS, FTP servers, or a local computer. Backup Plan supports one-time backups, scheduled backups and synchronization. If your original data should become damaged, destroyed or lost, Backup Plan also provides convenient data restoration.

Supported operating systems: Windows XP, Vista, 7, 8, Server 2003/ 2008/ 2012

You can download the latest version of Backup Plan from: http://www.asustor.com/service/downloads

The Backup Plan Interface

The Backup Plan interface includes a series of buttons which are described below:

Backup: Clicking this button will execute the backup job.

Remove: Clicking on this button will remove the specific backup plan.

Edit: This button allows you to edit the configurations for the specific backup plan.

Information: Clicking this button will give you detailed information about a specific backup plan.

Log: Clicking on this button will show you logs of Backup Plan’s statuses and activities

Settings: Clicking on this button provides 2 advanced settings

l Language selection

l Start ASUSTOR Backup Plan on system startup.

Creating a Backup Plan

In the example below, we will teach you how to create a scheduled weekly backup plan that backs up data from your Windows computer to your ASUSTOR NAS.

1. Click on the [Create] icon to create a Backup Plan.

2. Select [ASUSTOR NAS] for your backup destination and type in a name for your new plan.

3. Backup Plan will then scan your local area network for ASUSTOR NAS devices. Select a NAS of your choice from the list and then click [Next].

4. Enter the username and password for your NAS and then click [Next].

5. Backup plan provides 3 different backup methods:

Backup once: After configurations have completed, Backup Plan will execute a one-time backup.

l Synchronization: After configurations have completed, Backup Plan will execute the backup job

once. Afterwards, Backup Plan will continue to monitor the local computer source folder that

you have selected.  When new files are added to this folder, they will be automatically synchronized

to the destination NAS.

l Schedule Backup: This method allows you to schedule a recurring backup job.

In the example below, we select [Schedule Backup] and proceed to configure [Backup

frequency] and [Day].

There will also be additional configurations presented to you:

l If file already exists: You can choose to [Skip if not modified] or [Overwrite] any already exiting

files.

l Mission mode: Enabling Mission mode allows you to configure the period of time under which                 your backup job will be active, after which it will be aborted if not started.

Once you are done with the configurations for this step, click [Next].

6. Backup Plan will now scan your local computer for folders that can be backed up. Select the folder(s) that you wish to back up from the list and then click [Next].

Note: The [Filters] button allows you to select file types that you wish to include or exclude in your backup job. Backup Plan provides you with a list of several different file types that you can filter with common ones selected by default. You will also be able to configure the file extensions that can be filtered with the file type. (In the graphic below, we have selected “Temporary files” as an example.)

You can also click the [Add] button to create a customized filter.

7. Select the destination folder that you want to keep the backup job in from the list provided and then click [Finish].

Note: The user account that you used in step 4 must have “read & write” privileges for a folder in order for the folder to show up in this list.

8. You should now be able to see the plan you have just created in the Backup Plan interface.

Note: Backup Plan supports a maximum of 6 different backup plans.

Restoring a Backup

1. In order to restore a backup, first select a plan that was successfully backed up and then click on the [Restore] icon.

2. Now you will able to select [Directly restore the backup] or [Restore parts of the backup]. Select the radio button of your choice and then click on [Next].

3. You can directly restore the backup to its original directory path or restore it to another path on your local computer. Select the radio button of your choice and then select whether you want to overwrite or skip existing files.

Once you are done, click on [Finish] and Backup Plan will immediately begin restoring your backup.

If you are having other issue or problem when using Backup Plan, please contact ASUSTOR technical support for further help:

https://support.asustor.com

Q: How can I transcode 4K videos on my NAS?

2017-11-23

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ASUSTOR’s AS31/32/61/62/63/64/50/51/7 series devices all support the transcoding of 4K videos via the LooksGood App.

The supported codecs Source are as follows:

Models	AS31/32/61/62/63/64	AS50/51/7
Supported Codecs	H265(HEVC), H.264 (AVC), MPEG-2, VC-1	H.264 (AVC)

Please follow the steps below to transcode 4K videos using LooksGood:

1. From the ADM desktop select [App Central] -> [ASUSTOR Apps] and search for “LooksGood”. Once you have found LooksGood click on the [Install] button to install it.

2. After installation has completed, the LooksGood icon will appear on the ADM desktop. Click on the icon to start LooksGood and then select [Media Converter].

3. Click on [Add] and then choose a file or directory that you want to convert.

4. Select the file or directory that you want to convert and then click [Next].

5. Select the resolutions that you want to convert to and then click on [OK].

6. The time required for the conversion will depend on the NAS CPU and the length of the video file. A message will appear showing you this information. You can select the [Do not show this again] checkbox and then click on [OK]. Your file should now begin to convert.

Q: How can I adjust the fan speed on my NAS?

2021-04-27

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You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice.

ASUSTOR NAS provides four different fan speed modes:

Auto: The rotation speed of the fan will be adjusted automatically according to the NAS’s CPU and hard disk temperatures.

Low speed: The rotation speed of the fan will be lowered, producing less noise. However, the temperature of the NAS may increase.

Medium speed: The fan will rotate at medium speed.

High speed: The fan will rotate at a high speed, producing more noise. The temperature of your NAS may decrease.

If you are encountering the FAN speed or abnormal noise issue, please contact with our technical support:
https://support.asustor.com/

Q: Does my NAS support external optical drives such as DVD-RW, DVD-ROM, CD-ROM, or CD-RW drives?

2017-11-23

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Yes, ASUSTOR NAS supports the reading of content from external optical drives. For a list of compatible external optical drives, please click on the link below:

http://www.asustor.com/service/opticalDrive?id=opticaldrive&lan=en

Q: Can my NAS play Direct Stream Digital (DSD) files?

2017-11-23

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Yes, ASUSTOR NAS supports Direct Stream Digital (DSD) files for a breathtaking listening experience! DSD audio files can be played via the Hi-Res Player App. When playing DSD files, we recommend that users connect a compatible USB DAC to their NAS and have it directly play the DSD audio.

Please follow the steps below to setup the Hi-Res Player App on your NAS.

1. Log into ADM and select [App Central]-> [All Apps]. Search for Hi-Res Player and then click on [Install].

2. After installation has completed, you will be able to see the Hi-Res Player icon on the ADM desktop. Click on the icon to start Hi-Res Player. Next, click on the settings icon to change audio outputs. Please select your USB DAC. (Make sure your USB DAC is connected to your NAS. In this example, we have selected “iFi nano iDSD”)

Note:

1. DSD supports DSD64, DSD128, and DSD256. However, support for these DSD file formats will depend on the USB DAC in use and its support of DoP (DSD over PCM).

2. When playing DSD files, please only enable audio output for the DAC (disable ALSA and HTTP streaming).

For the USB DAC compatibility list, please click on the link below:

http://www.asustor.com/service/dac?id=dac&lan=en

Q: Where can I find the identity information (serial number) for my ASUSTOR NAS?

2018-10-03

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After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM.

Exterior of the original packaging

Underneath the device

From within ADM: After logging into ADM, select [System Information] -> [About This NAS].

Q: What do the different parts of the ASUSTOR NAS model numbers mean?

2016-10-28

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ASUSTOR uses the naming conventions presented below to create model names for each NAS product. Once you know what each part of the model name represents, it is quite simple to understand!

ASUSTOR NAS Model Naming Conventions

1.   ASUSTOR

2.   Represents the series of the model: For example, 10, 31, 32, 50, 51, 61, 62, 70 series.

3.   Represents the number of drive bays on the model: For example, 02 will mean 2 drive bays while 04 means 4.

4.   Represents the model type:

T = Tower

RS = Rackmount Single Power Supply

RD = Rackmount Dual Power Supply

Q: Can I initialize my NAS with just my mobile phone?

2024-02-02

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Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS initialization is easy, convenient and at your fingertips! The procedure is as follows:

 

Please follow the steps below to initialize your ASUSTOR NAS with your Android/iOS device. A video detailing this process is also available at: https://youtu.be/5ZATeOwnalA

 

1. Search for “AiMaster” in Google Play or the Apple App Store. You can also use the

links or QR codes provided below. Download and install the AiMaster mobile app to

your mobile device.

AiMaster for Android: https://play.google.com/store/apps/details?id=as.arc.aicontrol

AiMaster for iOS https://itunes.apple.com/tw/app/aimaster/id668985791?mt=8

2. Insert a hard disk into slot 1 of your NAS and then power on the NAS.

 

3. Connect your NAS to your local network and then make sure that your

mobile device is connected to the same network as well.

 

4. If an uninitialized ASUSTOR NAS is listed in the server list, AiMaster can be used to initialize and set up your NAS.

• Click  to the right of Host/IP or Cloud ID to open the server list.
• Select an uninitialized NAS.
• Confirm the NAS name and IP and click Initialize.
• Click Start Initialization, and AiMaster will start initializing your NAS after confirmation.

 

 

 

15. NAS initialization should now be complete. Enjoy your ASUSTOR NAS!

* If there is a problem to proceed the above steps, please submit a support ticket in our support
center for further help:

https://support.asustor.com/

Q: Why can't my NAS enter disk hibernation after installing Surveillance Center?

2017-07-19

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If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings>Hardware>Energy Control>Disk Hibernation. Disk hibernation for internal and external disks can be configured to occur after a specific idle time period or can be disabled.

Furthermore, if the following services are running, they may prevent your hard disks from going into hibernation.

1. Apps: If you have installed Apps from App Central such as XBMC, Plex, UPnP Server, iTunes Server,

Dropbox, Owncloud, or Surveillance Center. These Apps might scan or sync files/content in the

background all the time or regularly, preventing disk hibernation.

2. Download Center: If Download Center is continually downloading files from internet, it will continue to

access hard disks.

3. Windows Services: If your NAS has been joined to Active Directory (AD) or the  Local Master browser

has been enabled.

4. Client PCs/Macs with mapped share folders from the NAS.

5. Utilities: ASUSTOR Control Center, Backup Plan, Download Assistant. These PC utilities may keep

checking for the existence of your NAS preventing it from entering into hibernation.

If you wish to know which process keep accessing your disks, please kindly refer the graphic below and use the diagnostic tool to check.

Q: How do I install ASUSTOR mobile apps for my Android/iOS device?

2017-07-19

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ASUSTOR provides a wide variety of mobile apps for Android/iOS devices that lets you conveniently access your NAS while on the go! These apps can be used to manage the NAS, manage downloads, stream multimedia, access data, view surveillance feeds and more. ASUSTOR mobile apps are available for download from either Google Play for Android devices or the App Store for iOS devices.

You can go to the mobile app section of the official ASUSTOR website for more information about the ASUSTOR mobile apps and for corresponding QR codes that can be used to quickly access the download page for the apps in either Google Play or the App Store.

Q: How do I join my NAS with a Windows Active Directory domain?

2021-06-01

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In order to connect your ASUSTOR NAS to your Windows AD domain you will need the following types of information from your AD server:

· Domain Name

· Domain DNS Server

· AD Server Name

· Domain NetBIOS Name

In the following example we will show you how to obtain these pieces of information from a Windows AD server and then use them to connect a NAS to a Windows AD domain.

Note: Your Domain DNS Server is the DNS sever that is used for your Active Directory. If you are unsure about what the IP address for your Domain DNS Server is, please contact your system administrator.

Getting Information for the AD server

STEP 1

In your Windows AD server double-click on [Computer].

STEP 2

Then click on [System properties].

STEP 3

The system screen should now appear. You should be able to find your AD Server Name and Domain Name on this screen.

Please see the graphic below:

A. = AD Server Name

B. = Domain Name

STEP 4

Now select [Start] -> [Programs] -> [Administrative Tools] -> [Server Manager].

STEP 5

In the left hand panel navigate to [Roles] -> [Active Directory Domain Services] -> [Active Directory Users and Computers]. Right click on your domain and then select [Properties].

STEP 6

In the Properties dialog box you should be able to find your Domain NetBIOS Name.

Please see the graphic below:

C. = Domain NetBIOS Name

Connecting the NAS to the AD domain

STEP 1

In ADM select [Services] -> [Windows]. And then under the Active Directory tab click on [Join Domain].

STEP 2

The Join Active Directory window will now appear. Select the [Advanced setup] radio button and then click [Next].

Note: You can also choose the [Quick setup] option if you wish.

STEP 3

Use the information that you obtained in the previous section to fill out the required fields.

STEP 4

Enter the administrator username and password for your AD server and then click [Finish].

STEP 5

You should now have successfully connected to your AD domain.

If you encounter any problem when proceeding above configuration, please submit a support ticket in our support center to get further help:

support.asustor.com

Q: How to find my NAS IP?

2024-08-08

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1.Please install ASUSTOR Control Center first.

Please follow the steps below:

Install ASUSTOR's utility program

． ASUSTOR official website>Service Support>Download Center>Select the model you have.

http://www.asustor.com/service/downloads．Just select the program you need and download and install it on your PC.

*Please add ASUSTOR Control Center to the operating system firewall and anti-virus exception list to avoid scanning operations being blocked and unable to search the NAS.

If you do not use a computer, you can also use the AiMaster app on your mobile device to search for NAS on the same network.

2. AiMaster installation and connection
2.1 Install AiMaster

• Open the App Store or Google Play and search for AiMaster.
• Or scan the QR Code below.
• Download and install AiMaster.

Android	iOS

2.2 Connect to NAS through AiMaster

After installing AiMaster, open AiMaster. There are several ways to connect to the NAS as follows.

Note: AiMaster only supports system administrator account login.

First time using ASUSTOR’s mobile apps:

Note: Automatic scanning can only scan NAS in the same domain as the mobile phone's current network. Please make sure that the Wi-Fi of the mobile phone you are using is turned on. The mobile phone network must be in the same domain (LAN) as the NAS.

• Click to the right of [Host/IP or Cloud ID] to open the server list.
• Select the ASUSTOR NAS listed in the list.
• Enter the system administrator account and password set by ADM, and click [Login].
• If the required NAS cannot be found in the list, click in the upper right corner to rescan ASUSTOR NAS in the local network.