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How to Shutdown the NAS properly?

Here are the  methods to shutdown the NAS properly: In the browser interface ADM, click the current login account icon on the top right side of the screen, select “Power Off” In ACC(ASUSTOR Control Center), select the NAS, click “Action” and...

Does the RMA process need to use the original package box for sending the unit back for repairing?

Once our support team confirms that the NAS is malfunctioning and still under warranty, we’ll proceed with the RMA process to retrieve the failed unit and repair it according to the warranty policy. If the original packaging box is not available, you can use any suitable box to pack...

How to transfer photos from Google Albums to NAS?

Open Google Takeout : Search for “Google Takeout” in your browser and log in to your Google account. Select data to export: Deselect all items and check only “Google Albums”. Choose the file format and delivery method: Usually ZIP format is chosen, and it is...

Why Docker app can't be installed without internet

The Docker app installation requires an internet connection to pull the container images from Docker Hub.  Without an internet connection, the Docker app cannot be installed properly.

What to do if the HDMI output is not working

If the NAS HDMI output is not working, please do the following steps to troubleshoot the problem: The same cable and the display can work with other devices. Go to ADM-App Central-Installed to uninstall X.org and ASUSTOR Portal apps and install them again....

What to do if the volume filesystem status is read-only

If there is a warning message indicating the system is currently in read-only mode, it means that the filesystem is having errors. In this case, the system will set the filesystem to read-only mode to prevent further modification against the data to corrupt the filesystem....

Why is the volume status degraded?

The NAS volume status is indicated as "degraded" due to one or more of the following reasons: 1. **Hard Drive Failure**      One of the drives in the RAID array has failed or is no longer functioning correctly. In a RAID setup, the failure of a single...

Why is there a red light on my NAS unit?

The red light on the front panel usually indicates one of the following scenarios: HDD Error Causing the Volume RAID in Degraded Mode You will see the system status LED (the one with the cylinder symbol) flashing in red and green. In this case, you will normally also see the disk...

Why is the beeper of NAS making the beeping sound?

By default, there are two scenarios in which the NAS’s beeper will make a beeping sound. System Shutting Down/Booting Up The system will make one single beep sound when it is proceeding to shut down or has booted up. Error or Warning Event The most common...

Security Reminder

ASUSTOR has recently noticed an increase in ransomware attacks. ASUSTOR strongly recommends taking the following actions to ensure your data is secure again: Change your password. Use a strong password. Change default HTTP and HTTPS ports. Default ports are 8000 and 8001...

M.2 SSD Drive Installation Guide For AS7112RDX/AS7116RDX NAS

Points of Attention For all AS7112RDX/AS7116RDX NAS, before adding or removing M.2 SSDs, please read the following notes carefully. NAS and M.2 SSDs utilize high precision components and electronic connector technology. To avoid voiding the warranty during the...

M.2 SSD Drive Installation Guide For AS7110T NAS

Points of Attention For all AS7110T NAS, before adding or removing M.2 SSDs, please read the following notes carefully. NAS and M.2 SSDs utilize high precision components and electronic connector technology. To avoid voiding the warranty during the product warranty...

M.2 SSD Drive Installation Guide For ASUSTOR AS66 Series NAS

Points of Attention For all AS66 series NAS, before adding or removing M.2 SSDs, please read the following notes carefully. NAS and M.2 SSDs utilize high precision components and electronic connector technology. To avoid voiding the warranty during the product...

M.2 SSD Drive Installation Guide For ASUSTOR AS65 Series NAS

Points of Attention For all AS65 series NAS, before adding or removing M.2 SSDs, please read the following notes carefully. NAS and M.2 SSDs utilize high precision components and electronic connector technology. To avoid voiding the warranty during the product...

M.2 SSD Drive Installation Guide For ASUSTOR AS54 Series NAS

Points of Attention For all AS54 series NAS, before adding or removing M.2 SSDs, please read the following notes carefully. NAS and M.2 SSDs utilize high precision components and electronic connector technology. To avoid voiding the warranty during the product...

Severe Vulnerability Detected - Update Surveillance Center Now

An emergency update is being pushed for Surveillance Center in response to a severe vulnerability detected in the software that could potentially allow an attacker to gain control elevated privileges to execute code on ADM to install malware. This update fixes this underlying vulnerability....

How to install an M.2 SSD hard disk?

Model: AS54 Series AS65 Series AS66 Series AS67 Series AS7110T AS7112RDX/AS7116RDX FS67 Series

How to sign up an account on AbuseIPDB and obtain an API Key?

When enabling IP risk detection, ADM will automatically block potentially harmful IP addresses found in the AbuseIPDB database and add them to the risk detection greylist. These instructions guide you to create an account on AbuseIPDB and obtain an API Key. (Introduced in ADM 4.2.6)...

How to change the ASUSTOR ID to another e-mail address?

If you wish to change the e-mail address you used to create ASUSTOR ID and register the NAS, please go ADM-Settings-Registration to log out the Asustor ID and click the create new account button to use the new email address to create a new ASUSTOR ID. Once the new ASUSTOR ID is created...

How to extract data from a hard drive (single) of my failed NAS by using a PC?

Please follow the steps below. 1. Power off the NAS. 2. Pull out a hard drive (single). 3. Attached your HDD to your PC whether inserting it into a hard drive slot or using a hard drive enclosure. 4. Visit below link to download the Ubuntu Desktop (Linux...

How Do I Configure Network Printers on an ASUSTOR NAS?

When a computer, a printer and an ASUSTOR NAS are within the same network, configuring a printer connected to your ASUSTOR NAS as a network printer allows you to turn compatible USB printers into a network printer. There are things you need to know before starting. Install your...

How to setup direct connection between the NAS and the PC via a LAN cable

By connecting the NAS to the computer directly via LAN cable, the NAS shell retains its default static IP address which is 169.254.1.2(LAN1), configures the PC LAN IP address to the same segment(for example 169.254.1.10), then you can use ACC to scan and list the directly connected NAS...

LooksGood launching problem from MAC Safari browser

If you are using the Safari browser and encountering the issue with launching the LooksGood app from ADM, it is because the local IP address doesn't have a valid SSL certificate, and you can use HTTP instead of HTTPS to avoid such a problem.

How Do I Connect an IP Camera to Surveillance Center with ONVIF?

ONVIF Profile S and Profile T certification allows Surveillance Center to further expand compatibility for IP cameras through the ONVIF protocol. That means system integrators and home users can take advantage of boosted interoperability and a more flexible installation with standard features...

Using USB IP Printers on an ASUSTOR NAS

When a computer, a printer and an ASUSTOR NAS are within the same network, a USB IP printer allows you to use a printer connected to your ASUSTOR NAS through a computer. Steps for setting up: Download ASUSTOR Control Center from the ASUSTOR website and ensure that ASUSTOR Control...

What are the advantages of using an ASUSTOR NAS with retro computers?

Retro computing is a popular hobby that often manifests in three major ways. People use retro computers for collection purposes, nostalgia and gaming with titles not compatible on newer operating systems. An ASUSTOR NAS can keep files related to retro computing, including software, drivers and...

Can I use my ASUSTOR NAS with retro operating systems like Windows 98 and MS-DOS?

Absolutely! As long as a computer's hardware and operating system supports networking and at least one protocol supported by ADM, your retro PC or Mac should be able to connect and access files. Many protocols are either supported natively or with the addition of apps. Windows 95, Windows 98 and...

Adding or removing a Google Cloud Storage task in Cloud Backup Center

Adding a Google Cloud Storage backup task: You need to have an account and first apply for Google Cloud Storage service. Afterwards, go to your Google Cloud Storage project page to set up IAM Permissions. Step 1 Screeenshots are for reference only. Your mileage may vary....

How to enable or disable TLS 1.3 in Windows 10?

TLS 1.3 is the latest security protocol that improves upon TLS 1.2 in terms of security and performance. TLS 1.3 is still not widely used for all apps installed in Windows 10. Click here to learn more about which TLS versions should be used when connecting to an ASUSTOR NAS....

Supported formats for streaming playback and transcoding on ASUSTOR NAS

Supported formats for streaming playback and transcoding on ASUSTOR NAS You can use LooksGood and AiVideos to directly stream videos if you have sufficient bandwidth and video codec support. If not, you can use transcoding to convert the video to a lower resolution or compatible format...

Safely using M.2 SSDs as primary NAS storage

If M.2 SSDs are installed as the primary volume, ASUSTOR recommends using at least two M.2 SSDs to minimize the risks of boot failure should an SSD fail. If one SSD is used as Volume 1, your NAS may not boot into your installation of ADM and data on hard drive volumes will need to be recovered...

Why doesn’t ASUSTOR offer Hybrid RAID?

ASUSTOR prides itself in delivering a quality experience, therefore, ASUSTOR has chosen not to support Hybrid RAID for a variety of reasons.  Although old hard drives can be used, if using varying capacities, especially when the difference is large, the age of each drive may vary...

How do I keep my Cloud ID when upgrading to a new ASUSTOR NAS?

If you wish to use the same cloud ID on a new ASUSTOR NAS, you must first release the Cloud ID on your old NAS by renaming it to something else as the Cloud ID is tied to NAS hardware. Once the NAS has released the Cloud ID, it will be available for use on the new NAS. If the old NAS is no...

How do I set up Link Aggregation on an ASUSTOR NAS with an ASUS Wi-Fi router?

The following steps use a ZenWiFi Pro XT12 as an example. Please ensure your router has link aggregation technology built in before continuing. 1. Please use the included Ethernet cables and connect both ports of your NAS to two of your router’s Ethernet ports.  ASUSTOR NAS...

What is the maximum number of expansion units supported on an ASUSTOR NAS?

A maximum of fifty-two drive bays combined are theoretically supported on ADM 4.1 and above. Series AS6004U AS5004U ( ADM 4.2.3 ) AS10/10 v2 2 N/A AS11TL 1 1 AS11 2 2 AS31/32/31 v2/32...

How to set up router port for Let's Encrypt if you use ASUS router or some of the router that use 80 port by default?

*The following information pertains to older NAS models, such as the AS20/AS30/AS60 series models running ADM 3.5.9 version. For newer NAS models equipped with ADM 4.0 or a later version, there is no requirement to forward port 80 in order to generate a Let's Encrypt certificate. If you use...

How Do I Connect an IP Camera to Surveillance Center with RTSP?

To connect an IP camera with RTSP, the correct RTSP path of a camera must be found first. This information is often found from camera vendors. If the vendor does not provide this information, information for most cameras can be found at the Camera Connection Database . Click Add...

Using Firefox to connect LooksGood with HTTPS

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS. Open the Firefox menu and click on [Settings] . Select [Privacy & Security] [Certificates]...

Using Firefox to connect Surveillance Center with HTTPS in Windows

If you are using Firefox and choose to use a HTTPS connection, please follow the steps below to manually add a security exception in order to successfully connect using HTTPS. Note: The maximum security protocol supported by Surveillance Center is TLS 1.1. To use Surveillance Center,...

Which TLS Version Should I Use?

The minimum TLS protocol for HTTPS connections is now displayed in ADM settings. If the TLS protocol version used by a browser does not meet the security settings, a connection will not be established. TLS 1.0 will no longer be supported for security reasons. ADM 4.0 and above...

I've been affected by ransomware. What should I do?

If you've been affected by Deadbolt ransomware, please follow the related instructions below. Note: If you want to enter the decryption key to retrieve lost data, you must manually update the specific ADM version: ADM 4.0.5.RUE3 or ADM 3.5.9.RUE3 . The ADM version on the live...

How to block Ads with Pi-hole® ? (For x86-64 platform NAS)

For more information, please refer to https://www.asus.com/support/FAQ/1047127 Pi-hole® is an ad-blocking software and powerful local DNS service who helps to audit queried domains on your network. And also, Pi-hole® can operate in many systems, this article will show you how to...

What are the limitations of Wake on WAN (WOW)?

Which ASUSTOR NAS models support WOL (Wake on LAN) and WOW (Wake on WAN)? Wake on Wan (WOW) has been updated in ADM 4.1. For full functionality, please ensure all apps that support WOW are updated to their latest versions. Listed below are apps that support the updated Wake...

Why does exFAT need a license on ADM 3.5 but not on ADM 4.0?

exFAT is now supported free of charge in ADM 4.0 due to a policy change by Microsoft . Note: AS-20, AS-30 and AS-60 series NAS do not support ADM 4.0 and thus continue to require an exFAT license. The exFAT file system is proprietary and requires a software license...

How do I improve the transfer speed when accessing NAS from out side of the network?

If you are getting slow transfer speed when accessing NAS from out side of the network, here are some configurations may help: 1. ADM-Settings-Manual Connect-DDNS Enable the service can let the connection request from out side of the network directed to NAS WAN IP....

AiFoto3 and AiData are not working properly after upgrading iOS14?

Due to the different configuration mode of the resource access privilege, AiFoto3 and AiData might not work properly unless giving them sufficient access privilege. Please refer following instruction to configure sufficient resource access privilege for both apps working properly.

How to quickly test 2.5-Gigabit NAS performance?

To test 2.5-Gigabit Ethernet performance without a switch, plug in a 2.5GbE dongle like the AS-U2.5G2 or AS-U2.5G to your PC. Connect your 2.5-Gigabit Ethernet adapter to LAN2 port on your NAS. It will produce a 169 IP address.. Then, for pure file Samba testing, you...

How do I wake up my NAS from apps like AiMaster and AiFoto3 in new mobile login ?

Wake up your NAS from AiMaster in new mobile login. 1.Open the app and click the server list icon. 2.Click the wake up icon from the right. 3.Click OK to wake up your NAS Wake up your NAS from AiFoto3 Android in new mobile login....

ASUSTOR Live important note and how to use

ASUSTOR Live important note. 1.Only available in x86-64 platform models 2.Recommend using model level above AS5202T and with 4GB RAM. 3.Only can be used for an outside network with WAN IP (Not supported in EZ connect ) 4.If you want to use ASUSTOR Live with your GoPro or Drones, please make sure...

How can I watch Live TV and setup DVR from HDHomeRun ?

HDHomeRun is a network attached TV tuner device by SiliconDust. Users don't need to plug the device to ASUSTOR NAS to watch live TV or setup DVR. Please refer to https://www.silicondust.com/live-tv/ for more detail information. Besides using HDHomeRun software in other platforms...

Why my AS-U2.5G not having properly transferring speed when connectin to USB Type A adapter?

Certain USB Type-C adapters exhibit an issue where plugging in a device a certain way will reduce USB speeds to 2.0 levels. Unplugging the device and flipping it should result in full speed USB operation and 2.5-Gigabit Ethernet. https://www.asustor.com/product/AS_U2_5G

Why does my hard drive report less capacity than indicated on the drive's label?

There is detail instructions from hard drive manufacturers such as Seagate, please refer to the following: Seagate KB Articles

Can my ASUSTOR NAS support 1080P or 4K H.264/H.265 video playback?

ASUSTOR NAS Model AS50 AS51 AS31/32 AS61 AS62 AS70 AS52 AS53/AS54 AS63 AS64 AS66 AS67/FS67 Memory 1GB 2GB 2GB 2GB 4GB 4GB 2GB 2GB 4GB 2GB 4GB 4GB 4GB Resolution Codec Color Bitrate...

How to configure UPS to avoid data corruption when there is an unexpected power cut?

After NAS is connected to UPS with the USB cable and power cord, you can see the UPS configuration in ADM-External Device-UPS-Preference  There are two different scenarios you can choose to configure the option: 1. Have the NAS umount the storage and terminate the services. Then...

Why can’t I log in to my NAS using ASUSTOR smartphone apps?

Reasons for login failure: 1. The NAS is not powered on, initialized, or awake. If your NAS has not yet been initialized, use a computer or smartphone to initialize your NAS. To use a PC or mac to initialize an ASUSTOR NAS, Click here for more information. To use AiMaster to...

Which system settings can be backed up on a NAS?

Which system settings can be backed up on a NAS? 1. Lists and access rights for local users and groups. 2. Lists and access rights for shared folders. 3. Most system settings. 4. Entries in the firewall automatic blacklist. Exceptions: 1. Cloud ID and ASUSTOR ID...

How DataSync works?

How DataSync works Note: DataSync for Dropbox sync process is the same as DataSync for Google drive or other public cloud services.

What should I do if ADM initialization fails?

If your NAS is unable to initialize properly, please follow the steps below for troubleshooting. 1. Clear your browser’s cache and try again. 2. Press and hold the power button of your NAS to force it to shut down. Turn it on again and try again. 3. If...

How do I update ADM? How do I know which version I have?

Finding ADM version: ADM's version number is found in two locations; 1. By clicking System Information Notifications of updates can be disabled in Settings. Click the question mark on the top right corner for more information. 2. [ADM]...

Where is the ADM Health Record?

Dr. ASUSTOR can be used to check the health of your NAS. DR. ASUSTOR checks certain settings that may affect system or data security. Dr. ASUSTOR will give you appropriate instructions to ensure that the system and data is intact. For more information, please send an exported health report to...

How do I register an ASUSTOR product and obtain an ASUSTOR ID?

Once you follow the the  Getting Started  guide to finish the initialization process, you will be able to log in to ADM. Click Settings. Go Registration page and click Create new account. If you are encountering other issue during registering, please contact with...

How do I set up an auction or ecommerce website?

ASUSTOR’s App Central provides many applications to install and use. To set up ab auction or ecommerce website, install a free shopping cart app from ASUSTOR, such as Odoo, Opencart, osCommerce, PrestaShop or another ecommerce app. A content management system such as WordPress or Joomla to plug...

How can I change the amount of failed login attempts?

In order to prevent malicious people from logging in to ASUSTOR NAS maliciously, ADM automatically blocks IP addresses after several incorrect login attempts and will no longer allow that IP address to access the NAS. The number of login attempts can be adjusted in Settings. Click...

How do I reset the password on my NAS?

ASUSTOR provides a reset button recessed into a pinhole behind each and every NAS device sold. Insert a thin object, such as a paperclip extended into the hole and press the button for approximately five seconds to reset the administrator password(default password is admin),  once its...

Why some of the services still not work even EZ Router/Port forward enabled?

Some of the router will use specific service ports by default(for example webserver/80,443 FTP/21 ssh/22). In this case, even the compatible router's UPnP was enabled and ADM-Settings-Manual Connect-EZ Router was activated, the services/app(such as FTP, terminal, Photo Gallery and phpMyAdmin)...

What can I do if ADM update not work?

If you are having problem to upgrade ADM, here is thesteps to troubleshooting. 1. Reboot NAS and try again. 2.use AiMaster app in mobile device to proceed ADM upgrade. 3. Go ADM-Storage Manager-Volume to check if the capacity usage is over 95%, if yes, please remove some data and try again....

How to access NAS's WebDAV service via the Internet?

Remote HTTPS connecting via WebDAV To enable WebDAV remote HTTPS connection, please make sure the following settings are completed. Enable HTTPS connections on ADM. Please refer to  NAS 324: Using HTTPS to Secure NAS Communication  to set a valid SSL certificate....

Why can't I connect to my NAS over the Internet via DDNS?

A: If you are having trouble connecting to your NAS over the Internet via DDNS, please follow the steps outlined below to troubleshoot this problem. 1. Log in to ADM and then select [Settings] > [Manual Connect] >  [DDNS] . Make sure that the DDNS settings are ...

How do I initialize my ASUSTOR NAS?

A: ASUSTOR provides a variety of quick and convenient ways for you to initialize your NAS. After a simple initialization procedure, your NAS will be online and ready for use! Below, we will illustrate how to initialize your NAS using its LCD is play or using a computer. For instructions on...

Which type of Kensington lock can be used with an ASUSTOR NAS?

ASUSTOR NAS devices are compatible with Microsaver Kensington locks. Microsaver 2.0 is not compatible with ASUSTOR NAS devices. Please purchase the correct one.

How to use Seagate IronWolf Health Management？

If you are using a Seagate IronWolf or IronWolf Pro series hard disk with a capacity more than 4TB(capacity less than 4TB not supported), just navigate to [Storage Manager] → [Disk] → [Disk Doctor] and the [IronWolf Health Management] window will appear. You can use this function...

Which hard disks support Seagate IronWolf Health Management？

According to Seagate ， the following Seagate IronWolf and IronWolf Pro drives are IHM enabled. Please refer to Seagate IHM or the ASUSTOR website for the most current list of supported models. * The hard drive models supported by different ASUSTOR NAS...

Which ASUSTOR NAS supports Seagate IronWolf Health Management?

The Seagate IHM function has been integrated into ADM 3.0 Beta 5 and will also be included in all future official versions of ADM 3.0. All ASUSTOR NAS devices will  only need to upgrade to ADM 3.0 Beta 5 or later while utilizing Seagate IronWolf or IronWolf Pro hard disks to be able to...

What is Seagate IronWolf Health Management？

Seagate IronWolf Health Management (IHM) is a hard disk diagnostic tool integrated in ADM 3.0. Seagate IHM is developed by Seagate, if you want to know about it, please visit Seagate website： https://www.seagate.com/products/nas-drives/ironwolf-hard-drive/ Other related FAQs:...

What router models are compatible with ASUSTOR EZ-Router?

For a complete list of compatible routers, please refer to the link below: http://www.asustor.com/service/router?id=router

What network ports are used by ASUSTOR NAS services?

Please refer to the table below for a list of network ports used by ASUSTOR NAS services. Utilities Port Protocol ASUSTOR Control Center 8888, 8889 UDP System Services Port Protocol ADM Web service 8000, 8001 TCP...

What kind of external storage devices are supported by ASUSTOR NAS?

For a complete list of compatible external storage devices, please refer to the link below: http://www.asustor.com/service/storage?id=storage&lan=en

What do the LEDs on my NAS mean?

What do the LEDs on my NAS mean? This article explains what the various LEDs mean on an ASUSTOR NAS for troubleshooting. A) AS10, AS11, AS31, AS32 The LEDs on an ASUSTOR NAS are on the front on the left. Power LED – Green - Indicates that the NAS is...

How do I set up 2-step verification on my ASUSTOR NAS?

2-step verification uses two factors to verify an ADM user’s identity; username/password and a personal mobile device. This method provides improved security for your ADM account. If 2-step verification is enabled, you will need to enter your password in addition to a one-time...

How do I set up user privileges in Surveillance Center?

The steps outlined below will show you how to configure user privileges in Surveillance Center. Configuring User Privileges 1. Log in to ADM using the “admin” account and open Surveillance Center. 2. Select [Settings] -> [Privilege] to enter the...

How do I map a shared folder from another NAS in the same network to my ASUSTOR NAS using the NFS protocol?

ADM 2.6.x supports NFS client mounting. In the example below we will be using two different NAS devices to illustrate how to map a shared folder. These two devices and their IP addresses are as follows: NAS1: 172.168.12.134 ASUSTOR NAS: 172.16.12.18 The...

How do I install the Teamspeak server and client ?

Please follow the steps below to install the Teamspeak server and client. 1. First, please search for and install Teamspeak server from App Central on your NAS. 2. After Teamspeak server has been installed, the teamspeak directory will be...

How do I host a website on my NAS?

No matter if it is a personal blog, company website, or e-commerce website, ASUSTOR NAS's Web Server function lets you host your very own website right on the NAS. Furthermore, you can use App Central to download Apps for content management, database management, bulletin board systems and more,...

How do I encrypt shared folders on my NAS?

ASUSTOR NAS offers folder based military grade AES 256-bit encryption, giving you the type of security and privacy that you require for your most confidential data. All data stored in encrypted folders will be automatically encrypted and secured to the highest of standards. Should you ever...

How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...

How do I choose the right hard disks for my NAS?

ASUSTOR NAS is compatible with large variety of hard disks including the most popular brands on the market. Before purchasing hard disks for your NAS, please make sure that they are compatible. For a complete list of compatible hard disks please check out our hard disk compatibility table:...

How do I back up my Linux computer to my NAS?

If you want to back up a computer with Linux installed to your NAS, please refer to the steps below to enable rsync server on your Linux computer and create a backup job. In this example, we used Ubuntu 12.04. 1. Modify /etc/init.d/rsync as shown in the graphic...

How do I access files on my NAS from within my local network via NFS?

In order to access files on your NAS via NFS you will first have to enable NFS service before connecting to it. Please follow the steps below to enable NFS service. Enabling NFS service on Your NAS 1. Log into ADM and then select [Services] -> [NFS]...

How many simultaneous backup jobs do ASUSTOR NAS devices support?

The maximum number of simultaneous backup jobs supported depends on the hardware specifications of each ASUSTOR NAS model. Please refer to the table below: Max. Number of Jobs Models...

How do I stream videos smoothly with LooksGood/AiVideos?

Please use a compatible Web browser when using LooksGood. LooksGood supports Windows Edge, Chrome, Firefox and Safari web browsers. More information about LooksGood, AiVideos, please kindly refer to the links below: Introduction to LooksGood:...

How can I backup files from Windows to my NAS?

ASUSTOR provides Windows users with the free Backup Plan utility that makes backing up files from Windows PCs to ASUSTOR NAS devices easy. Backup Plan can be used to backup data from a Windows PC or Server to specified destination devices including, but not limited to another NAS, FTP...

How can I transcode 4K videos on my NAS?

ASUSTOR’s AS31/32/61/62/63/64/50/51/7 series devices all support the transcoding of 4K videos via the LooksGood App. The supported codecs Source are as follows: Models AS31/32/61/62/63/64...

How can I adjust the fan speed on my NAS?

You can adjust the fan speed on your NAS by selecting [Settings]-> [Hardware]-> [Fan Control] from the ADM desktop. Here, you will be able to select the fan speed mode of your choice. ASUSTOR NAS provides four different fan speed modes:...

Does my NAS support external optical drives such as DVD-RW, DVD-ROM, CD-ROM, or CD-RW drives?

Yes, ASUSTOR NAS supports the reading of content from external optical drives. For a list of compatible external optical drives, please click on the link below: http://www.asustor.com/service/opticalDrive?id=opticaldrive&lan=en

Can my NAS play Direct Stream Digital (DSD) files?

Yes, ASUSTOR NAS supports Direct Stream Digital (DSD) files for a breathtaking listening experience! DSD audio files can be played via the Hi-Res Player App. When playing DSD files, we recommend that users connect a compatible USB DAC to their NAS and have it directly play the DSD audio....

Where can I find the identity information (serial number) for my ASUSTOR NAS?

After purchasing an ASUSTOR NAS, you will be able to view its identity information on the exterior of its original packaging, underneath the device and from within ADM. Exterior of the original packaging Underneath...

What do the different parts of the ASUSTOR NAS model numbers mean?

ASUSTOR uses the naming conventions presented below to create model names for each NAS product. Once you know what each part of the model name represents, it is quite simple to understand! ASUSTOR NAS Model Naming Conventions...

Can I initialize my NAS with just my mobile phone?

Yes, you can initialize your ASUSTOR NAS using mobile devices such as iPhones, iPads and Android phones and tablets. All that is needed to do is install ASUSTOR’s AiMaster mobile app from Google Play or the App Store. You won’t even need to open your laptop or desktop. NAS...

Why can't my NAS enter disk hibernation after installing Surveillance Center?

If your NAS is having problems entering disk hibernation, please check to see if disk hibernation has been properly configured. From the ADM desktop select Settings > Hardware > Energy Control > Disk Hibernation. Disk hibernation for internal and external disks can be...

How do I install ASUSTOR mobile apps for my Android/iOS device?

ASUSTOR provides a wide variety of mobile apps for Android/iOS devices that lets you conveniently access your NAS while on the go! These apps can be used to manage the NAS, manage downloads, stream multimedia, access data, view surveillance feeds and more. ASUSTOR mobile apps are...

How do I join my NAS with a Windows Active Directory domain?

In order to connect your ASUSTOR NAS to your Windows AD domain you will need the following types of information from your AD server: · Domain Name · Domain DNS Server · AD Server Name · Domain NetBIOS Name In the following...

How to find my NAS IP?

1.Please install ASUSTOR Control Center first. Please follow the steps below: Install ASUSTOR's utility program ． ASUSTOR official website>Service Support>Download Center>Select the model you have. http://www.asustor.com/service/downloads ．Just select the...